Hybrid Call Centre Agent - Support Financial Wellbeing

Encore Capital Group; Hull and East Yorkshire; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading financial services firm in Hull is seeking Call Centre Agents to start on 26th January 2026. This role offers a starting salary of £25,396.80, with options for 35, 37.5, or 40 hour contracts and hybrid working after training. Join a vibrant team with a focus on customer support and empathy, delivering 5-star service. You'll receive a comprehensive 4-week training program and participate in employee well-being initiatives, making it a rewarding place to work.

Benefits

Fantastic monthly bonus

31 days holiday (pro rata)

Employee well-being initiatives

Qualifications

• Comfortable discussing difficult subjects with care.
• Ability to deliver challenging news empathetically.
• Team player with a focus on achieving 5-star customer service.

Responsibilities

• Be the first point of contact for customers.
• Handle inbound and outbound calls.
• Identify potentially vulnerable customers and provide appropriate support.

Skills

Active listening

Empathy

Resilience

Job description

A leading financial services firm in Hull is seeking Call Centre Agents to start on 26th January 2026. This role offers a starting salary of £25,396.80, with options for 35, 37.5, or 40 hour contracts and hybrid working after training. Join a vibrant team with a focus on customer support and empathy, delivering 5-star service. You'll receive a comprehensive 4-week training program and participate in employee well-being initiatives, making it a rewarding place to work.