Hybrid Business Support Analyst – Digital Solutions

Almac Group; Craigavon; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Almac Group in Craigavon is seeking a Business Support Analyst to aid the Business Analyst in discovering, designing, and delivering digital solutions aligned with strategic goals. You will support requirements analysis, stakeholder engagement, testing, and business readiness while ensuring continuous improvement of digital products and services.

Based in a hybrid role of 37.5 hours per week, you will collaborate with cross-functional teams, act as SME for assigned products, manage backlogs, and

Qualifications

• Proven experience in business analysis and requirements elicitation.
• Experience supporting software solutions in pharma, life sciences, or healthcare.
• Experience communicating and managing deliverables from initiation to delivery.

Responsibilities

• REQUIREMENTS & DESIGN: Elicit, analyze, and document business and system requirements for large projects.
• Lead analysis and documentation of requirements for small/medium projects.
• Ensure requirements are complete, feasible, and aligned with goals.
• Collaborate with cross-functional teams to meet business needs.
• PRODUCT & SOLUTION DELIVERY: Write and execute PQ/UAT tests; track defects.
• Deliver business readiness activities including training and SOP coordination.
• PRODUCT OWNERSHIP & SUPPORT: Support backlog prioritization; act as SME for assigned products.
• Assist with issue resolution, bug fixes, and enhancements.
• Monitor KPIs for products; analyze trends and propose improvements with stakeholders.

Skills

Requirements analysis

Stakeholder engagement

Testing (PQ/UAT)

Training & readiness

Product ownership

KPI monitoring

Education

Degree level qualification

Job description

Almac Group in Craigavon is seeking a Business Support Analyst to aid the Business Analyst in discovering, designing, and delivering digital solutions aligned with strategic goals. You will support requirements analysis, stakeholder engagement, testing, and business readiness while ensuring continuous improvement of digital products and services.

Based in a hybrid role of 37.5 hours per week, you will collaborate with cross-functional teams, act as SME for assigned products, manage backlogs, and