Hybrid Business Banking Customer Service Specialist

NatWest Group; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A major financial institution is seeking a Business Banking Customer Service Representative in Birmingham. The role involves delivering excellent service to business customers, resolving inquiries, and building strong relationships. Candidates should be passionate about customer service and possess strong multitasking abilities. This position offers a competitive salary starting from £26,010, with a flexible work model and 33 days of holiday entitlement. Join the team to contribute positively to customer financial goals.

Benefits

Flexible work from home arrangements

Generous holiday entitlement of 33 days

Contribution to retirement savings

Range of protection and healthcare benefits

Qualifications

• Passionate about excelling in customer service and building relationships in a fast-paced environment.
• Demonstrates a determination to go the extra mile for customers.
• Ability to remain calm under pressure while managing calls.

Responsibilities

• Deliver excellent service to business customers.
• Build strong customer relationships and maintain a detailed knowledge of products.
• Identify and resolve complaints efficiently.

Skills

Customer service expertise

Resilience

Listening skills

Numerical skills

Organisational skills

Multitasking skills

Job description

A major financial institution is seeking a Business Banking Customer Service Representative in Birmingham. The role involves delivering excellent service to business customers, resolving inquiries, and building strong relationships. Candidates should be passionate about customer service and possess strong multitasking abilities. This position offers a competitive salary starting from £26,010, with a flexible work model and 33 days of holiday entitlement. Join the team to contribute positively to customer financial goals.