Hybrid Banking Workflow Analyst – Process Improvement & UAT

Capgemini; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Capgemini seeks an experienced Business Analyst to lead workflow and case management initiatives in the London area. You will gather requirements, map processes, write user stories, and collaborate with business users and IT to design feasible solutions.

Role involves testing support, UAT facilitation, and continuous process improvement within a hybrid work environment across offices, client sites, and home. Banking domain expertise highly valued.

Qualifications

• Experience leading a team of Business Analysts in banking or financial services.
• Strong skills in requirements gathering and translating to user stories.
• Expertise in stakeholder management and process improvement.

Responsibilities

• Requirements Gathering & Analysis: detail business processes and gather requirements for workflow and case management systems.
• Process Mapping & Documentation: create BRDs, functional specs, and user stories.
• Workflow/Case Management: analyze, design, and improve processes for efficiency.
• Stakeholder Engagement: collaborate with users, operations, and IT to align needs.
• Solution Design Support: translate requirements into system specs with feasibility checks.
• User Story Creation: write clear, testable stories with acceptance criteria.
• Testing & Validation: assist UAT with test scenarios and validation.
• Issue Resolution: document defects and coordinate with IT for fixes.
• Continuous Improvement: propose enhancements to workflows and system functions.
• Change Management Support: assist training and communications for new workflows.
• Compliance & QA: ensure processes and docs meet regulatory standards.

Skills

Workflowcase

Business Analysis

Stakeholder mgmt

Requirements gathering

User stories

Process mapping

Tools

Camunda

Salesforce

Job description

Capgemini seeks an experienced Business Analyst to lead workflow and case management initiatives in the London area. You will gather requirements, map processes, write user stories, and collaborate with business users and IT to design feasible solutions.

Role involves testing support, UAT facilitation, and continuous process improvement within a hybrid work environment across offices, client sites, and home. Banking domain expertise highly valued.