Hybrid Banking & Customer Care Specialist

Teleperformance; Newtownards; On-site; GBP 27,000; Full time

Job summary

A leading customer service provider in Newtownards is seeking Financial Services Contact Centre Agents. In this rewarding role, you'll provide exceptional service while assisting customers with their financial goals. Ideal candidates will have strong communication skills, a customer-focused attitude, and experience in a customer service environment. Enjoy a competitive salary, flexible work arrangements, and various employee perks to support your well-being.

Benefits

Travel subsidy during training

Employee savings discounts

Mental health support

Flexible working hours

Workplace pension

Qualifications

• Experience in a customer service environment.
• Ability to manage relationships with customers effectively.
• Background of working within a regulatory environment.

Responsibilities

• Provide outstanding customer service and financial reviews.
• Educate customers on banking options and services.
• Resolve complaints and ensure customer satisfaction.

Skills

Excellent communication skills

Customer focused attitude

Good technology skills

Organisational skills

Time management skills

Tools

Microsoft Office

Job description

A leading customer service provider in Newtownards is seeking Financial Services Contact Centre Agents. In this rewarding role, you'll provide exceptional service while assisting customers with their financial goals. Ideal candidates will have strong communication skills, a customer-focused attitude, and experience in a customer service environment. Enjoy a competitive salary, flexible work arrangements, and various employee perks to support your well-being.