Hybrid Application Support Engineer – Incident & Cloud

Unum; Dorking; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading employee benefits provider in the UK is seeking an Application Support Engineer to provide technical leadership and ensure operational stability. The role requires managing complex issues, mentoring junior staff, and implementing performance improvements. Key qualifications include strong Application Support experience, proficiency in automation scripting, and knowledge of cloud platforms. This position offers a generous bonus and benefits including a DC pension scheme and healthcare support.

Benefits

Generous Bonus

DC pension scheme

Life, medical and income Insurance

Remote GP access

Nutrition coaching

Unlimited mental health support

27 days holiday, option to buy/sell holiday

Salary sacrifice electric car scheme

Qualifications

• Proven background in Application Support with strong problem-solving skills.
• Proficient in ITIL and Agile methodologies.
• Hands-on experience in automation and monitoring tools.

Responsibilities

• Design and implement processes to improve service availability.
• Manage application releases and deployments.
• Lead the resolution of application incidents.

Skills

Application Support background

Problem-solving

Incident management

Communication skills

Collaboration skills

Tools

Python

Shell

Splunk

AppDynamics

Control‑M

Azure

AWS

GIT

Jenkins

TFS

Job description

A leading employee benefits provider in the UK is seeking an Application Support Engineer to provide technical leadership and ensure operational stability. The role requires managing complex issues, mentoring junior staff, and implementing performance improvements. Key qualifications include strong Application Support experience, proficiency in automation scripting, and knowledge of cloud platforms. This position offers a generous bonus and benefits including a DC pension scheme and healthcare support.