Hybrid Application Experience Specialist | Customer Care

Motability Operations Ltd; Bristol; Hybrid; GBP 33,000 - 39,000; Full time

Job summary

A prominent vehicle leasing service provider based in Bristol is seeking an Application Experience Specialist to join their new team. You will support the application process for customers and dealers, ensuring the delivery of excellent service. The position requires strong communication skills and a customer-focused attitude. This role comes with a competitive salary, hybrid working model, and opportunities for growth within the company.

Benefits

Annual discretionary bonus

15% non-contributory pension

Funded Private Medical Insurance

Employee Discount Scheme

Discounted Electric/Hybrid Car Salary Sacrifice Scheme

Access to Cycle to Work Scheme

28 days annual leave

Qualifications

• Customer-focused attitude with a commitment to improving customer experience.
• Ability to manage time independently and work as part of a team.
• Clear and articulate telephone manner.

Responsibilities

• Support the application process across phone, email, and live chat.
• Ensure excellent end-to-end service for customers.
• Collaborate with team and wider business units.

Skills

Customer Service experience

Strong communication skills

Problem-solving ability

Tools

PC literacy within a Windows environment

Job description

A prominent vehicle leasing service provider based in Bristol is seeking an Application Experience Specialist to join their new team. You will support the application process for customers and dealers, ensuring the delivery of excellent service. The position requires strong communication skills and a customer-focused attitude. This role comes with a competitive salary, hybrid working model, and opportunities for growth within the company.