Hybrid App Support Analyst - 1st/2nd Line (SQL & ITIL)

Red 10; Greater London; Hybrid; GBP 34,000 - 41,000; Full time

Job summary

A London-based insurance firm is seeking an Application Support Analyst to provide 1st and 2nd line support for internal and external users. The role involves managing tickets, ensuring customer satisfaction, and performing SQL configurations. The ideal candidate will have experience with ITIL framework, JIRA, and some SQL skills in a financial services environment. This position offers a hybrid working model with a base salary of up to £41k plus bonuses and benefits.

Qualifications

• Customer focused 1st/2nd Line Application Support experience in financial services, preferably insurance.
• Ability to assess, prioritize, and manage demand effectively.
• Experience with user management tools.

Responsibilities

• Provide 1st & 2nd line support for internal and external user requests.
• Manage and close tickets to ensure customer satisfaction.
• Run SQL configuration changes and queries for troubleshooting.

Skills

Excellent communication skills

Keen eye for detail

Experience with ITIL framework

Experience with JIRA Service Desk tool

Some SQL or other Database scripting language skills

Tools

JIRA

SQL

PowerBI

Job description

A London-based insurance firm is seeking an Application Support Analyst to provide 1st and 2nd line support for internal and external users. The role involves managing tickets, ensuring customer satisfaction, and performing SQL configurations. The ideal candidate will have experience with ITIL framework, JIRA, and some SQL skills in a financial services environment. This position offers a hybrid working model with a base salary of up to £41k plus bonuses and benefits.