Hybrid Admin Officer — Family Court Services

Cafcass; Birmingham; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

A leading children's advocacy organization is looking for a Business Services Officer to provide critical case management support. The role involves monitoring case progression, handling inquiries, and liaising with service users, alongside a commitment to diversity and inclusion. Offering a hybrid working model and strong focus on wellbeing, this is an opportunity to make a tangible difference in children's lives.

Benefits

28 days holiday increasing with service

Generous pension contributions

Flexible working arrangements

Wellbeing support

Exclusive discounts with various companies

Qualifications

• Qualification in business administration or significant experience in a similar role.
• Capable of using MS Office applications at a basic/intermediate level.
• Confident communicator via email, phone, and in person.
• Thrives in a team environment.
• Able to prioritize in a fast-paced setting.

Responsibilities

• Monitor case progression.
• Receive referrals from Court or the Cafcass Intake Team.
• Create, update, and close cases in the case management system.
• Send letters and information packs to service users.
• Identify missing information and follow up as required.
• Handle telephone inquiries.
• Meet and greet visitors, including service users.
• Provide general administrative support.

Skills

Business Administration

MS Office

Effective Communication

Teamwork

Prioritization

Education

NVQ2 in Business Administration or equivalent experience

Job description

A leading children's advocacy organization is looking for a Business Services Officer to provide critical case management support. The role involves monitoring case progression, handling inquiries, and liaising with service users, alongside a commitment to diversity and inclusion. Offering a hybrid working model and strong focus on wellbeing, this is an opportunity to make a tangible difference in children's lives.