Hybrid Admin Officer - Case Progression & Family Services

Cafcass; Peterborough; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

A government agency supporting families is seeking a Business Services Officer in Peterborough. This role involves supporting local Family Court Advisers by managing case progression and providing administrative assistance. Candidates should have a relevant qualification or experience in business administration and must thrive in a team environment. The position allows for hybrid working and offers extensive employee support and benefits.

Benefits

Generous holidays

Excellent pension

Flexible working

Exclusive discounts

Professional fees reimbursement

Car leasing schemes

Qualifications

• A relevant qualification in business administration or significant experience in a similar role.
• Confident and capable of using MS Office applications.
• Clear confident communicator via email, phone, and in person.
• Someone who thrives working in a team.
• Able to prioritize work in a fast-moving environment.

Responsibilities

• Monitor case progression.
• Receive referrals from the Court or Cafcass Intake Team.
• Create, update, and close cases within our case management system.
• Send letters and information packs to service users.
• Identify missing information and follow-up as required.
• Receive and deal with telephone enquiries.
• Greet visitors including service users.
• Provide general admin support.

Skills

Confident using MS Office

Clear communicator

Team player

Prioritization in fast pace

Education

Relevant qualification in business administration (e.g. NVQ2)

Job description

A government agency supporting families is seeking a Business Services Officer in Peterborough. This role involves supporting local Family Court Advisers by managing case progression and providing administrative assistance. Candidates should have a relevant qualification or experience in business administration and must thrive in a team environment. The position allows for hybrid working and offers extensive employee support and benefits.