Hybrid 2nd Line Service Desk Engineer – Fast-Paced IT

Softcat; Marlow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology solutions provider in Marlow is seeking a Technical 2nd Line Service Desk Shift Engineer to manage support tickets and liaise between teams. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills. Flexible working patterns are available, including hybrid working. This position offers a chance to kick-start a career in a collaborative and innovative company.

Qualifications

• Articulate and persuasive communicator.
• Motivated and results-driven individual.
• Able to thrive in a fast-paced environment.

Responsibilities

• Progress all incidents and service requests assigned to the Second Line support queue.
• Manage ticket updates to customers and 3rd parties.
• Ensure ticket quality is maintained before escalation.

Skills

Exceptional communication and interpersonal skills

Ability to manage and prioritise requirements

Good time management

Ability to work independently and as part of a team

Articulate; ability to communicate clearly

Job description

A leading technology solutions provider in Marlow is seeking a Technical 2nd Line Service Desk Shift Engineer to manage support tickets and liaise between teams. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills. Flexible working patterns are available, including hybrid working. This position offers a chance to kick-start a career in a collaborative and innovative company.