Hybrid 1st/2nd Line IT Support Engineer - Growth Path

Michael Page (UK); Birmingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in Birmingham is seeking an experienced 1st/2nd Line IT Support Engineer to provide technical support. The role involves assisting customers with issues, managing support tickets, and ensuring high levels of service. Candidates should have strong IT knowledge and excellent communication skills. The position offers a competitive salary between £25,000 and £30,000 with hybrid working options and opportunities for professional growth.

Qualifications

• Experience in providing technical support within the Technology & Telecoms industry.
• Familiarity with common IT software and hardware solutions.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Provide 1st and 2nd line IT support to resolve technical issues promptly.
• Assist customers with troubleshooting hardware and software problems.
• Document support processes and solutions accurately.

Skills

Strong knowledge of IT systems

Troubleshooting techniques

Excellent communication

Customer service skills

Proactive attitude

Job description

A recruitment agency in Birmingham is seeking an experienced 1st/2nd Line IT Support Engineer to provide technical support. The role involves assisting customers with issues, managing support tickets, and ensuring high levels of service. Candidates should have strong IT knowledge and excellent communication skills. The position offers a competitive salary between £25,000 and £30,000 with hybrid working options and opportunities for professional growth.