HVAC Technical Support Engineer

Alecto Recruitment; England; On-site; GBP 35,000 - 40,000; Full time

Job summary

A technical recruitment firm is looking for a Technical Support Engineer in Chessington. The successful candidate will support customers and engineers, troubleshoot technical issues, and assist the sales team. Essential qualifications include HVACR knowledge and excellent communication skills. This full-time role offers a competitive salary, comprehensive benefits, and a supportive work environment.

Benefits

22 days annual leave + bank holidays + 3-day Christmas shutdown

Pension scheme

Critical illness cover

Life assurance

Income protection

Employee assistance program

Health benefits

Flexi-time and time off in lieu options

Qualifications

• Technical understanding or experience in HVACR applications or thermodynamics.
• Excellent organisational skills and ability to prioritise tasks.
• Strong customer focus and communication skills.
• Self-motivated and able to work with limited supervision.
• Positive, proactive attitude and willingness to learn.

Responsibilities

• Troubleshoot and resolve hardware, software, and connectivity issues across HVACR products.
• Respond to customer technical enquiries and provide guidance.
• Support the sales team in identifying the best solutions for clients.
• Maintain strong communication with customers and internal teams.
• Manage technical support processes and ensure KPIs are met.
• Act as a liaison between the UK market and headquarters.
• Use CRM and case management tools to track and resolve issues.

Skills

Technical understanding of HVACR applications

Excellent organisational skills

Strong customer focus

Communication skills

Self-motivated

Problem-solving skills

Job description

Overview

Technical Support Engineer - HVACR (Heating, Ventilation, Air Conditioning, and Refrigeration)

Location: Chessington, UK
Salary: 35,000 - 40,000 basic

We\'re looking for a Technical Support Engineer with a passion for HVACR to join a forward-thinking team. This office-based role will see you supporting both customers and engineers on-site, troubleshooting technical issues, and helping the sales team deliver the best solutions to clients.

This is a great opportunity for someone with technical knowledge in HVACR or thermodynamics, who is organised, customer-focused, and ready to take ownership of their work.

What You'll Be Doing

• Troubleshooting and resolving hardware, software, and connectivity issues across HVACR products
• Responding to customer technical enquiries and providing guidance
• Supporting the sales team in identifying the best solutions for clients
• Maintaining strong communication with customers and internal teams
• Managing technical support processes and ensuring KPIs are met
• Acting as a liaison between the UK market and headquarters
• Using CRM and case management tools to track and resolve issues

What We're Looking For

Essential:

• Technical understanding or experience in HVACR applications or thermodynamics
• Excellent organisational skills and ability to prioritise tasks
• Strong customer focus and communication skills
• Self-motivated and able to work with limited supervision
• Positive, proactive attitude and willingness to learn

Preferred:

• Experience in a small team or office environment

What\'s on Offer

• 35,000 - 40,000 basic salary
• Full-time, permanent role (Mon-Fri, 08:30-17:00) with flexi-time and time off in lieu options
• 22 days annual leave + bank holidays + 3-day Christmas shutdown
• Pension scheme and comprehensive benefits package, including critical illness cover, life assurance, income protection, employee assistance program, and health benefits

If you have strong HVACR knowledge, enjoy problem-solving, and want to work in a role where you can really make a difference, this could be a perfect next step in your career.

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