HVAC Maintenance Technician

Service Experts Heating & Air Conditioning; Wivelsfield Green; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading HVAC service provider is seeking a Maintenance Technician to perform maintenance and tune-ups on HVAC systems. The ideal candidate will ensure customer satisfaction and work under general supervision. This full-time position offers a competitive salary, benefits, and opportunities for professional growth.

Benefits

Generous PTO

Top Pay for Top Performers

401(k) Retirement Savings Plan with company matching

Qualifications

• 0 to 2 years' HVAC experience with technical training preferred.
• Must possess all valid licensing or certification as required for the work area.
• EPA and safety certifications required.

Responsibilities

• Perform maintenance calls under general supervision.
• Conduct routine tune-ups and maintenance on HVAC systems.
• Ensure customer satisfaction and communicate effectively.

Skills

Effective communication skills

Time-management skills

Mechanical aptitude

Education

High school diploma or GED

Technical training certification

Tools

HVAC tools

Handheld devices

Job description

Position Title: Maintenance Technician Reports To: Field Supervisor or General Manager
Status: Full-time, Regular position
Category: Technician
Location Name: Cropp - Warrenton Center
Location Address: 6649 Garland Dr, #2, Warrenton, VA 20187

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Our Top Maintenance Technicians earn over $80,000 annually. Total Compensation is Hourly plus Spiffs/Commissions (depending on Center this could be more)
• Generous PTO provided
• 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 25 paid days off after your 2nd year of employment
• No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
• Advancement and career-growth opportunities across the U.S.
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• Internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with company matching
• Company-paid employee Life Insurance with options for you and your Family
• Short-term and Long-term disability insurance options
• Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs

Position Summary:
Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:

• Works under general supervision to perform maintenance calls
• Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
• Records all required information on a customer call using a handheld device; completes forms and paperwork neatly and accurately;, and, if necessary, collects payment from customers
• Communicates with dispatch, while on duty, to ensure an accurate status report of activities and availability
• Delivers excellent customer service and sustains high levels of customer satisfaction
• Promotes products and services to the customer; notifies Sales and Service Coordinator with specifics on replacement product sales leads generated from the visit
• Ensures company property, vehicles, and tools are used, maintained, and accounted for
• Represents the company professionally, honestly, and ethically
• Follows standard procedures and ensures the company vehicle is properly stocked
• Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities:

• Reports unsafe acts, conditions and hazards to supervisor/manager immediately
• Reports any contravention of legislation or company policy to supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate PPE
• Operates devices or equipment as prescribed by company programs or procedures
• Participates in safety initiatives, teams, or committees
• Reports injuries or incidents as prescribed
• Provides input on developing safety initiatives to reduce exposures
• Complies with applicable legislative requirements

Desired Skills and Qualifications:

• High school diploma or GED with additional training; 0 to 2 years’ HVAC experience with technical training certification preferred
• Must possess all valid licensing or certification as required for the work area
• EPA and safety certifications required
• Basic knowledge of heating, air conditioning, and ventilation equipment and related accessories
• Proficient mechanical aptitude and ability to operate tools and equipment
• Reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems
• Effective communication skills to interact with customers
• Effective time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Experience performing basic maintenance work on HVAC equipment is desirable
• Ability to access HVAC units in various environments; able to climb ladders and navigate attics/basements
• Ability to lift up to 40 pounds and carry items up to 30 pounds

Note: Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected status.

The job description is not intended to be a complete list of all responsibilities, duties or skills and may be changed at any time.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for the application and hiring process.

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