Human Resources Support Apprenticeship - Level 3

The Bbc; Birmingham; On-site; GBP 15,000 - 20,000; Full time

Job summary

A leading media organization in Birmingham is seeking an HR Support apprentice to work alongside a dedicated HR team. In this role, you will develop essential skills while providing support to colleagues and contributing to a positive workplace environment. Candidates should have strong communication and organizational skills, alongside a commitment to learning. This apprenticeship offers extensive training and the chance to gain industry-recognized qualifications.

Responsibilities

• Work alongside a dedicated HR team within the BBC.
• Provide support to colleagues and contribute to making the BBC a great place to work.
• Assist with day-to-day HR tasks.
• Develop strong communication and organisation skills.
• Deliver excellent customer service on a range of HR queries.
• Problem solving through sound questioning and active listening.
• Deal effectively with customers/colleagues using interpersonal skills.
• Consistently support colleagues and collaborate within the team.
• Identify opportunities to improve HR performance and service.
• Maintain required HR records as part of services delivered.
• Keep up to date with business and HR changes.

Skills

Communication skills

Attention to detail

Organisation skills

Problem solving skills

Administrative skills

Number skills

Analytical skills

Logical

Team working

Creative

Initiative

Non judgemental

Patience

Education

GCSE in English and Maths (grade 4/C or above)

Job description

About the role

As a HR Support (HRA26) apprentice, this is brilliant opportunity to learn, grow, and contribute - you will:

Responsibilities

• Work alongside a dedicated HR team within the BBC, learning the ins and outs of their processes
• Provide support to colleagues and contribute to making the BBC a great place to work
• Assist with day-to-day HR tasks, which will vary depending on the team you are placed into
• Develop strong communication and organisation skills, which will set you up perfectly for a career in HR, or allow you to take these transferable skills to another area, Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers' expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

You’ll study for your industry recognised apprenticeship qualification, learning both on and off the job.

This means you’ll spend at least one day a week studying for a Level 3 Human Resources Support apprenticeship with our learning provider, using its virtual delivery platform.

GCSE in: English and Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Qualifications and Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

We are a leading early careers employer and hire more than 250 apprentices each year. We are committed to skills and talent development both inside and outside the BBC and, as one of the world's most creative and technologically‑advanced organisations for the last 100 years, a career at the BBC means learning from the best. We want people who show potential to join us at the BBC. Don't worry if you don't have extensive experience, it's your passion and values we are interested in.