Human Resources Support Apprenticeship

NCC Operations Limited; West of England; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

A leading engineering services firm in the UK is seeking an HR support apprentice to provide administration in HR processes and support team activities. The role offers training through SGS College and an opportunity to develop skills in a real-world setting, with hybrid working options. Candidates must have GCSEs in English and Maths at grade 4 or above and possess strong communication and organizational skills.

Benefits

Up to 12.5% employer pension contribution

Private medical cover

5 weeks holiday

Hybrid and flexible working

Support to keep learning and progressing

University of Bristol honorary staff status

Qualifications

• GCSEs in English and Mathematics at grade 4 or above are mandatory.
• Strong communication and organization skills are required.
• Ability to work effectively in a team and handle customer care.

Responsibilities

• Provide HR administration support for full lifecycle employee administration.
• Assist in learning and development administrative duties.
• Maintain accurate HR records and support the recruitment process.

Skills

Communication skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Team working

Understanding of GDPR

Self-motivated

Proactive Learning

Flexible and adaptable

Education

GCSE in English (grade 4 and above)

GCSE in Maths (grade 4 and above)

Job description

Overview

At NCC we have created a new role, an HR support apprenticeship. Our HR support apprenticeship will equip you with the skills to handle day to day HR queries, provide HR advice as well as work on a range of HR processes ranging in complexity.

Responsibilities

• Providing HR administration support to the team on full lifecycle employee administration
• Support the learning and development team with administrative duties and support large scale events
• Ensure all HR records are maintained accurately and to a high standard
• Support the recruitment team with administration activities such as ensuring job descriptions are up-to-date and stored correctly
• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers' expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media e.g. phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues / collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training Schedule

Working closely with SGS College, the apprenticeship is delivered over 18 months (with an additional 3‑month End Point Assessment). The EPA has two elements; a consultative project and a professional discussion. The rest is up to you!

Programme Delivery

Attend College (remotely or on campus) one day a week at SGS College Filton Campus. 70 % of the taught element will be over Microsoft Teams and 30 % in the classroom.

What We Offer

• Up to 12.5 % employer pension contribution
• Private medical cover
• 5 weeks holiday
• Hybrid and flexible working as standard
• Support to keep learning and progressing
• University of Bristol honorary staff status

Potential Roles

• HR Assistant
• HR Administrator
• HR Coordinator
• L&D (Learning & Development) Administrator/Assistant
• Training Assistant/Coordinator
• Payroll Specialist/Administrator (often a related function)

Qualifications

• GCSE in: English (grade 4 and above)
• GCSE in: Maths (grade 4 and above)
• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Understanding of GDPR
• Self‑motivated
• Proactive Learning
• Flexible and adaptable

About NCC

We help manufacturers take on bigger challenges – whether that’s building cleaner aircraft, scaling up offshore wind, or strengthening the UK’s supply chains. We deliver practical outcomes, not prototypes that sit on shelves. We work across 16 sectors, from defence and energy to infrastructure and space.

What It’s Like Here

We’re not a startup. We’re not a corporate. We are a national centre with the kit, time and people to do the job properly. The teams are focused, the thinking is sharp, and you’ll be trusted to get on with it.

Programme Topics

• Business, Culture, and Change in Context
• Principles of Analytics
• Core Behaviours for People and Professionals
• Essentials for People Practice

Outcome

At the end of the apprenticeship, you will achieve an industry recognised Level 3 apprenticeship as well as a CIPD Foundation Certificate in People Practice.

Interview Process

Initial telephone discussion followed by an on‑site interview at NCC lasting up to one hour. You will meet two colleagues in HR who will ask you questions about your experience to date and why you think this apprenticeship is the right way forward for you to develop.