Human Resources Shared Services Manager

PPHE Hotel Group; Camden Town; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading hospitality company in the UK is seeking a forward-thinking HR Services Manager to oversee centralized HR functions in London and Amsterdam. This role involves leading a team, managing day-to-day operations, driving process improvements, and ensuring compliance with laws and regulations. The ideal candidate has experience in HR shared services, is fluent in English and Dutch, and possesses a strong understanding of HR systems. The position offers competitive benefits including discounted hotel rates, food and beverage discounts, and a comprehensive pension plan.

Benefits

Discounted PPHE hotel rates

F&B discounts at restaurants

30 days of holiday per year

Two free meals per day

Access to 40% of pay before payday

Referral scheme - up to £750

Vitality at work scheme

Free dry cleaning for work uniform

Annual Staff parties and events

Company pension plan

Qualifications

• Ability to speak English and Dutch.
• Proven experience managing an HR shared service or Service Centre.
• Strong understanding of HR processes and systems.

Responsibilities

• Lead a team of HR Service Centre professionals.
• Manage day-to-day operations of the HR Service Centre.
• Identify and implement process improvements and automation.
• Act as a key escalation point for complex queries.
• Ensure compliance with GDPR and employment law.
• Provide regular reporting to Senior HR Leadership.

Skills

Fluent in English

Fluent in Dutch

Experience in HR shared services

Understanding of HR processes

Hospitality mindset

Tools

Dayforce system

Job description

Language needed: Must be able to speak both English and Dutch. At PPHE Hotel Group, we create valuable memories for our guests and that starts with our people. We're looking for a forward-thinking HR Services Manager to lead our centralized HR support functions in London and Amsterdam. From onboarding to offboarding, ensuring compliance, consistency, and a service‑first mindset that reflects our hospitality values. You'll drive process improvements like automations, champion HR tech, and be the go‑to expert for complex queries and operational insight.

Benefits

• Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental productivity & service incentive scheme
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award‑winning training

About the role

• Proactively and efficiently lead a team of HR Service Centre professionals
• Manage the day‑to‑day operations of the HR Service Centre, ensuring timely and compliant handling of employee lifecycle processes
• Identify and implement process improvements and automation to increase efficiency and reduce manual work, collaborating with People Technology and HR teams to ensure processes meet the needs of hotel operations
• Act as a key escalation point for complex or sensitive queries
• Ensure all HR transactions and records are compliant with GDPR, employment law, and internal audit requirements
• Support internal audits and contribute to risk mitigation strategies
• Provide regular reporting and insights to Senior HR Leadership on Service Centre performance, trends, and opportunities for improvement
• Monitor and report on SLAs, KPIs, and other performance metrics

Qualifications

• Ability to speak English and Dutch
• Proven experience managing an HR shared service or Service Centre, ideally within hospitality, retail, or multi‑site environments
• Strong understanding of HR processes and systems. We are currently moving to the Dayforce system
• Hospitality mindset with a passion for delivering exceptional employee experiences

Ready to make a real impact in a fast‑paced, people‑focused business? Join us and help shape the future of HR services.