Human Resources Operations Manager

Fashion Retail Academy; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Personal growth allowance

LinkedIn Learning

CPD

Enhanced leave options

Wellbeing allowance

Pension 5%

Counselling support

Job summary

EFI Group in the UK is seeking an experienced HR Operations Manager to lead payroll, HR data, people systems and recruitment across the group. Reporting to the Head of HR, you will ensure accurate data, compliant processes and smooth payroll cycles while driving system improvements.

You will use workforce analytics to provide insights for planning and decision-making, develop the recruitment function, and deliver a high-quality candidate experience.

Qualifications

• CIPD Level 5 qualified (or working towards) or equivalent HR experience.
• GCSE Grade C/4 or above in English and Maths.
• Significant experience managing payroll, HR data and HR systems.
• Experience leading a team and overseeing recruitment processes.

Responsibilities

• Lead payroll, pensions, contracts and HR systems implementation and maintenance.
• Oversee HR data quality and statutory reporting.
• Deliver insights from workforce analytics to inform planning.
• Lead recruitment team and ensure candidate experience remains high.

Skills

Payroll analytics

HR systems

Data reporting

Analytical skills

Attention to detail

Education

CIPD Level 5 or equivalent

GCSE English & Maths (C/4+)

Job description

About EFI Group

EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.

About the role

The EFI Group is seeking an experienced and proactive HR Operations Manager to lead our HR data, payroll, people systems and recruitment functions, ensuring the delivery of accurate, compliant and insight-driven HR operations.

Reporting to the Head of HR, you will take the lead on payroll, pensions, contracts, statutory reporting and HR systems, ensuring the integrity of employee data and the effective delivery of key HR processes across the Group. You will use workforce data and analytics to provide meaningful insights that support strategic decision-making, workforce planning and organisational improvement.

The role also oversees and develops the recruitment team, ensuring effective recruitment processes, accurate reporting and a high-quality candidate experience.

This role would suit an experienced HR professional with a passion for payroll, HR systems and people data, who enjoys using insights to drive continuous improvement, inform decision-making and make a real impact across the EFI Group.

About you

Qualifications:

CIPD Level 5 qualified (or working towards), or equivalent HR experience, alongside GCSE Grade C/4 or above in English and Maths (or equivalent).

Experience:

Significant experience managing payroll, HR data and HR systems, with responsibility for delivering accurate, compliant and efficient HR operations, leading a team and overseeing recruitment processes.

Expertise:

Strong knowledge of payroll processes, employment legislation, HR compliance requirements and the use of workforce data to support decision-making.

Skills:

Excellent analytical and organisational skills, with advanced Excel capabilities, strong attention to detail and the ability to present data and insights clearly.

Values:

A proactive, customer-focused approach with a passion for continuous improvement, collaboration and delivering high-quality HR services.

Why The EFI?

We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:

Funded Professional Qualifications:

Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD.

Generous and Flexible Leave Options:

A range of enhanced leave options, including birthday and celebration leave.

Market-Leading Family-Friendly Pay:

Including six months of fully paid maternity, adoption, and shared parental leave.

Monthly Wellbeing Allowance:

Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.

Pension:

We offer a 5% employer pension contribution, supporting you in planning for your future.

From £40,000 to £45,000 per annum, subject to qualifications and experience

Closing Date:

8am on Tuesday, 1 September 2026.

Interviews/Recruitment Day:

Interviews will take place week commencing 7th September 2026 in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE

More Information/Contact us:

For more information about the EFI Group, visit our EFI, FRA, LCBT websites and refer to the job description.

Please contact [e-mail] for further information.

The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.

Thank you for sharing our values and commitment to student safety.