Human Resources Operations Coordinator

Verisure; Sunderland; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Verisure in Newcastle upon Tyne is seeking an organised HR Operations Coordinator to support the day-to-day HR processes. You will handle employee queries, maintain records, and ensure compliance across the employee lifecycle in a structured, process-driven environment.

The role offers hybrid working (3 days in office, 2 days at home) and an opportunity to identify improvements and own key HR processes while delivering high-quality service.

Qualifications

• Experience in HR administration or HR operations.
• Strong attention to detail and excellent organisation skills.
• Experience managing a busy workload and prioritising tasks effectively.
• Confidence handling confidential employee information.
• Strong written and verbal communication skills.
• A process-driven approach with a willingness to improve how things are done.

Responsibilities

• Provide day-to-day HR operational support across the employee lifecycle.
• Manage and respond to employee and manager queries through the HR ticketing system.
• Process HR administration including absence updates, job changes, payroll queries and general employee requests.
• Maintain accurate employee records within Workday.
• Process HR documentation through systems such as Adobe Sign.
• Support Right to Work and DBS audit activity.
• Maintain accurate compliance records including visa tracking.
• Assist with HR reporting and data preparation.
• Support internal audits and ensure HR records remain accurate and compliant.
• Complete regular data checks to ensure information within Workday remains accurate.
• Support HR system updates, testing and improvements.
• Help review and improve HR processes, documentation and ways of working.
• Identify recurring queries or issues and support solutions.

Skills

HR administration

Attention to detail

Time management

Communication skills

Confidentiality

Tools

Workday

Adobe Sign

Job description

HR Operations Coordinator

Location: Quorum Business Park, Newcastle upon Tyne, NE12 8BU

Hours: 40 hours per week, Monday to Friday, 9:00am – 6:00pm

Working Pattern: Hybrid working – 3 days per week in the office and 2 days working from home

About Verisure

We are Verisure – the No.1 professionally monitored security company in the world, protecting around 6.2 million families and small businesses globally.

As we continue to grow, our people teams play a vital role in supporting our employees and ensuring our HR processes are delivered accurately, efficiently and compliantly.

We are looking for an organised and detail-focused HR Operations Coordinator to join our team and support the smooth running of our day-to-day HR operations.

The Role

This is an excellent opportunity for someone with experience in HR administration or HR operations who enjoys working in a structured, process-driven environment.

You will support a wide range of HR activities across the employee lifecycle, helping to manage employee queries, maintain accurate records, support compliance processes and ensure our HR services are delivered to a high standard.

Alongside managing day-to-day administration, you will also have the opportunity to identify improvements, support better ways of working and take ownership of key processes.

Key Responsibilities

HR Administration & Employee Support

• Provide day-to-day HR operational support across the employee lifecycle.


• Manage and respond to employee and manager queries through the HR ticketing system.


• Process HR administration including absence updates, job changes, payroll queries and general employee requests.


• Maintain accurate employee records within Workday.


• Process HR documentation through systems such as Adobe Sign.

Compliance & Reporting

• Support Right to Work and DBS audit activity.


• Maintain accurate compliance records including visa tracking.


• Assist with HR reporting and data preparation.


• Support internal audits and ensure HR records remain accurate and compliant.

Systems & Process Improvement

• Complete regular data checks to ensure information within Workday remains accurate.


• Support HR system updates, testing and improvements.


• Help review and improve HR processes, documentation and ways of working.


• Identify recurring queries or issues and support solutions.

About You

You will be someone who enjoys organisation, accuracy and delivering a great service.

Ideally, you will have:

• Previous experience within HR administration, HR operations or a similar role.


• Strong attention to detail and excellent organisation skills.


• Experience managing a busy workload and prioritising tasks effectively.


• Confidence handling confidential employee information.


• Strong written and verbal communication skills.


• A process-driven approach with a willingness to improve how things are done.


• The ability to work independently while also being a strong team player.

Most importantly, we are looking for someone who is proactive, motivated and willing to take ownership of their work.

Why Join Verisure?

You will be joining a growing global organisation where HR plays a key role in supporting our people and business success. This is a great opportunity to develop your HR Operations career while gaining experience within a fast-paced and evolving environment.