Human Resources Operations Coordinator

Catalyst Partners; England; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A professional services firm in Central London is seeking an HR Operations Coordinator to support HR strategies and operational excellence. You will be the first point of contact for employee queries, maintain employee records, and support payroll and benefits administration. Ideal candidates will have experience in HR administration, strong communication skills, and proficiency in HR systems. This is a varied role offering exposure to all aspects of the employee lifecycle, with a hybrid work model.

Qualifications

• Experience in HR administration or shared services, ideally within a professional or corporate environment.
• Strong customer service orientation and ability to handle queries efficiently and professionally.
• Confident using HR systems and Microsoft 365 applications.
• Excellent organizational skills, attention to detail and ability to manage multiple priorities.
• Clear communication skills, both written and verbal.
• Discretion and integrity.

Responsibilities

• Act as the first point of contact for employee and manager queries, providing guidance on policies.
• Maintain accurate and compliant employee records, ensuring data protection standards.
• Manage updates to HR systems and assist with reporting on key people metrics.
• Support payroll, benefits, and policy administration, ensuring accuracy.
• Contribute to HR projects and initiatives aimed at improving processes.
• Manage onboarding and compliance for new joiners.

Skills

HR administration experience

Customer service orientation

Proficiency in HR systems

Organizational skills

Clear communication skills

Tools

Microsoft 365

Job description

HR Operations Coordinator

Permanent

Professional Services

Central London / Hybrid

c. £45,000

Our client is a respected professional services firm working with a wide range of innovative organisations. They pride themselves on a collaborative culture where people are supported to learn, grow, and contribute ideas.

The HR Operations Coordinator will join a close-knit HR function, supporting the delivery of people strategies and operational excellence across the firm. You will play a key part in the day-to-day running of HR operations, ensuring that employees and managers receive timely, accurate, and high-quality support. This is a varied and fast-paced role offering excellent exposure across all aspects of the employee lifecycle. You’ll work closely with colleagues across HR Operations, Recruitment, Learning & Development, and Business Partnering, with opportunities to get involved in projects and process improvements.

Responsibilities

• Act as the first point of contact for employee and manager queries, providing guidance on policies and procedures.
• Maintain accurate and compliant employee records, ensuring data protection standards are met.
• Manage updates to HR systems and assist with reporting on key people metrics.
• Support payroll, benefits, and policy administration, ensuring accuracy and timeliness.
• Contribute to HR projects and initiatives aimed at improving processes and automation.
• Support wider People team activities such as performance appraisals, engagement surveys and policy reviews.
• Manage onboarding, RTW/compliance and new joiners.

About you

• Experience in HR administration or shared services, ideally within a professional or corporate environment.
• Strong customer service orientation and ability to handle queries efficiently and professionally.
• Confident using HR systems and Microsoft 365 applications.
• Excellent organisational skills, attention to detail and ability to manage multiple priorities.
• Clear communication skills, both written and verbal.
• Discretion, integrity and genuine enthusiasm for building a career in HR.