Human Resources Manager

New Victoria Hospital; Kingston upon Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Kingston upon Thames is seeking an HR Manager for a 12 Month Fixed-Term (Maternity Cover). The role involves overseeing day-to-day HR operations, managing employee relations, and facilitating integration with Bupa Health Services. The ideal candidate will be CIPD qualified, with extensive experience in ER casework and change management. This position offers the chance to work with a supportive team in a dynamic environment. Closing date for applications is 9 January 2026.

Qualifications

• CIPD qualified or equivalent experience.
• Extensive experience in employee relations and change management.
• Strong analytical skills for complex business issues.

Responsibilities

• Oversee day-to-day HR operations as Head of Department.
• Advise Heads of Department on employee relations.
• Manage complex employee relations casework.
• Lead change management programmes.
• Deliver people manager training and ensure compliance.
• Support HR Director with Bupa integration activities.

Skills

CIPD qualified

ER case management

Change management

Analytical skills

Commercial skills

Job description

HR Manager - 12 Month Fixed-Term (Maternity Cover)

The Role

We’re on the lookout for a hands‑on HR Manager at a genuinely exciting moment for New Victoria Hospital. We’ve recently joined the Bupa Health Services family, and alongside keeping day‑to‑day HR operations running smoothly, you’ll play a key role in facilitating our further integration into Bupa, aligning policies, systems and ways of working, and helping colleagues experience the benefits of being part of the Bupa Health Services family. You’ll report to the HR Director and line‑manage a capable HR Assistant, and support around 340 colleagues and workers.

What will I be doing?

• Oversee day‑to‑day HR operations as the Head of Department for HR, ensuring a seamless experience for all colleagues.
• Advise and coach Heads of Department on employee relations, performance, and attendance matters.
• Manage complex ER casework, including misconduct, capability, and long‑term absence cases.
• Lead change management programmes including restructures and consultations.
• Support Heads of Departments to deliver effective, compliant recruitment.
• Deliver people manager training, coordinate Hospital induction and work with departmental training champions to ensure hospital wide mandatory training compliance.
• Oversee benefits management including monthly pension submissions.
• Provide direct line management to the HR Assistant and oversee their workstreams, ensuring effective support and guidance.
• Support the HR Director with Bupa integration activities.

What do I need?

• CIPD qualified (or equivalent experience) and a proven generalist background.
• Extensive, demonstrable experience in ER case management and change management experience.
• Strong analytical and commercial skills and the ability to assimilate and analyse complex business issues.
• Experience of assessing HR Systems, processes, ways of working.

Nice to have : previous healthcare sector experience ideally in a private healthcare setting, familiarity with ADP, exposure to TUPE and post‑merger integrations.

About You

You’re the kind of HR professional who :

• Brings a calm, commercial, can‑do approach and gets things done.
• Communicates with clarity, builds trust quickly and isn’t afraid to influence.
• Is organised and resilient, prioritising smartly when the pace picks up.
• Turns data into decisions, spots risks early and proposes pragmatic fixes.
• Loves coaching managers lifting capability while keeping us compliant and fair.

Closing date : 9 January 2026