Human Resources Business Partner

Swap; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Stock options in a high-growth startup

Competitive PTO + public holidays

Private health

Pension

Wellness benefits

Breakfast Mondays

Job summary

SwapSwap is seeking an HR Business Partner to align people strategy with business goals across the UK and Netherlands. You will partner with senior leaders, coach managers, and drive HR initiatives from hiring to retention in a fast-growing SaaS environment.

You will lead on performance, organisational design, and change initiatives, using data to inform decisions and support scalable growth across geographies. This role is London-based with a hybrid work model.

Qualifications

• 4–7 years’ experience as an HR Business Partner or HR Generalist.
• Strong stakeholder management; influence senior leaders.
• Experience across the full employee lifecycle in a high-growth SaaS/tech environment.
• Solid UK employment law knowledge; exposure to Dutch practices.
• Comfortable in fast-paced scaling environments; bring structure and clarity.
• Hands-on and adaptable; balance strategic thinking with day-to-day execution.
• Data-driven mindset with ability to translate insights into action.
• Exposure to international teams (EMEA, US, APAC) is a plus.
• CIPD Level 5/7 or equivalent preferred.

Responsibilities

• Partner with senior leaders to translate business goals into people initiatives.
• Coach and support managers on performance, development, org change and ER.
• Support end-to-end hiring across business areas, from role design to onboarding.
• Drive performance management, organisational design and workforce planning.
• Lead engagement and retention initiatives aligned to company values.
• Manage employee relations matters and act as trusted escalation point.
• Use HR data and insights to inform decisions and improve outcomes.
• Support organisational change as we scale across geographies.

Skills

Stakeholder management

Data-driven mindset

Communication

Collaboration

Change management

Cross-functional partnering

Education

CIPD Level 5/7 or equivalent

Job description

HR Business Partner

Location: London (Hybrid)

About SwapSwap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

About your role

As an HR Business Partner at Swap, you will act as a strategic partner to business leaders and teams across the organisation. You will ensure that our people strategy aligns with our business goals, foster a high-impact and inclusive culture, and provide expert HR support across the employee lifecycle. This role requires experience supporting a growing, international workforce across the UK and the Netherlands.

Strategic Partnership

Partner with senior leadership to understand business goals and translate them into impactful people initiatives Coach and support managers on performance, development, organisational change, and employee relations

Talent & Capability

Support end-to-end hiring across your business areas, from role design through to onboarding

Performance & Organisation

Drive performance management processes and support organisational design and workforce planning

Culture, Engagement & ER

Lead on engagement and retention initiatives aligned to company values Manage employee relations matters and act as a trusted escalation point

Data & Change

Use HR data and insights to inform decisions and improve outcomes Support organisational change as we scale across teams and geographies

What we are looking for

• 4 - 7 years’ experience as an HR Business Partner or HR Generalist
• Strong stakeholder management skills with the ability to influence and challenge senior leaders
• Experience working across the full employee lifecycle in a high-growth SaaS or tech environment
• Solid knowledge of UK employment law, with exposure to Dutch employment practices
• Comfortable operating in fast-paced, scaling environments, bringing structure and clarity where needed
• Hands‑on and adaptable, able to balance strategic thinking with day‑to‑day execution
• Experience in performance management, organisational design, and change initiatives
• Data-driven mindset with the ability to turn insights into action
• Strong communication skills and a collaborative, relationship-led approach
• Exposure to international teams (EMEA, US, APAC) is a plus
• CIPD Level 5/7 (or equivalent) preferred

Benefits

• Competitive base salary
• Stock options in a high-growth startup
• Competitive PTO + public holidays
• Private health
• Pension
• Wellness benefits
• Breakfast Mondays

Diversity & Equal Opportunities

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and perspectives. The more inclusive we are, the better our work will be.