Human Resources Business Partner

HelpGrid; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

HelpGrid is seeking an HR Business Partner to act as a true partner to business leaders, not just HR support. You will work with leaders to strengthen performance, develop managers, identify risks, and translate business needs into practical people strategies.

This role is strategic and hands-on, requiring relationship-building and the confidence to challenge leaders, address difficult situations, and hold people accountable.

Qualifications

• 3+ years of true HR Business Partner experience partnering with managers and leaders.
• Experience in performance management, coaching, employee development, and organizational effectiveness.

Responsibilities

• Partner with managers and leaders on performance, development, employee relations, and team effectiveness.
• Coach leaders on setting expectations, giving feedback, addressing performance issues, and developing their teams.
• Identify talent gaps, organizational risks, and recurring people challenges before they become larger issues.
• Use HR data to identify trends in turnover, performance, engagement, and team effectiveness.
• Support performance cycles, leadership development, organizational initiatives, and other people programs.
• Help leaders navigate change while maintaining clarity, accountability, and team performance.
• Identify opportunities to improve people processes, structures, and ways of working.
• Challenge assumptions and address root causes rather than symptoms.

Skills

Performance management

Coaching

Employee development

Organizational effectiveness

Data-driven decisions

Communication

Relationship building

Job description

We’re looking for an HR Business Partner who can operate as a true partner to business leaders, not simply as an HR support function.

You’ll work closely with leaders to strengthen performance, develop managers, identify organizational risks, navigate complex people situations, and turn business needs into practical people strategies.

This is a strategic and hands-on role. You’ll need to be comfortable building relationships and trust while also having the confidence to challenge leaders, address difficult situations, and hold people accountable.

This role is a strong fit for someone who thrives in environments with changing priorities, and someone who enjoys building structure where it doesn’t yet exist.

What You’ll Do

• Partner directly with managers and leaders on performance, development, employee relations, and team effectiveness.
• Coach leaders on setting expectations, giving feedback, addressing performance issues, and developing their teams.
• Identify talent gaps, organizational risks, and recurring people challenges before they become larger issues.
• Use HR and business data to identify trends in areas such as turnover, performance, engagement, and team effectiveness.
• Support performance cycles, leadership development, organizational initiatives, and other people programs.
• Help leaders navigate change while maintaining clarity, accountability, and team performance.
• Identify opportunities to improve people processes, structures, and ways of working.
• Challenge assumptions and help leaders address root causes rather than symptoms.
• Work cross-functionally with HR and business teams to implement practical solutions.

What We’re Looking For

• 3+ years of true HR Business Partner experience, partnering directly with managers and business leaders.
• Strong experience with performance management, coaching, employee development, and organizational effectiveness.
• Business-minded approach with the ability to understand how people decisions impact operational and business outcomes.
• Comfortable using data and metrics to inform decisions and identify trends.
• Strong communication and influencing skills, including the ability to have direct and difficult conversations.
• Sound judgment and the ability to handle sensitive or complex people situations.
• Comfortable working independently in an environment where priorities can change quickly.
• Proactive and comfortable creating structure, improving processes, and solving problems without having every answer provided upfront.

This Role May Not Be for You If…

This is not primarily an HR administration, recruiting, payroll, or transactional HR role.

You may not be the right fit if your experience has been primarily focused on:

• HR administration or coordination
• Payroll or purely transactional HR operations
• Following established HR processes without significant business partnership
• Supporting employees without directly influencing or coaching leaders

You should also be comfortable with:

• Challenging leaders respectfully when something needs to change.
• Balancing empathy with accountability.
• Working without a highly structured corporate environment or large team of HR resources.
• Shifting priorities and responding to business needs rather than working from a rigid, predefined agenda.
• Taking ownership instead of waiting for instructions.

Nice to Have

• Experience in BPO, SaaS, Sales, Operations, or other high-growth environments.
• Experience supporting remote or distributed teams.
• Experience working with flexible or contract workforces.
• Manager coaching or leadership development experience.
• Strong systems thinking and process improvement skills.
• Position: HR Business Partner
• Location: Remote - US, UK, Ireland & Canada only
• Employment: Full-time role

Candidates must currently reside in and be authorized to work in the United States, United Kingdom, Ireland, or Canada. We are unable to consider candidates based in other countries for this position.

About HelpGrid

HelpGrid is a performance-driven partner helping e-commerce brands grow through customer engagement, sales, and operational solutions. We work in a fast-moving environment where ownership, adaptability, and strong business judgment matter.

We’re building a team of people who are comfortable taking initiative, challenging the status quo, and finding better ways to work.

Equal Opportunity Employer

We value diverse perspectives and are committed to providing an inclusive workplace where people can do their best work.