Human Resources Administrator

Unilever; Kingston upon Thames; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A global FMCG company is seeking an interim HR Administrator in Kingston upon Thames. This full-time temporary role involves managing queries in Service Now, supporting communication activities, and maintaining documentation. Candidates should have administrative and customer service experience, with a preference for knowledge of Service Now and Workday. The position offers a competitive salary of up to £38,000 per annum, alongside a mix of remote and onsite working conditions.

Benefits

Free parking for Kingston contractors

Discounted Unilever products in Staff Shop

Onsite Gym with subscription

Qualifications

• Experience managing queries in a service system.
• Ability to create and maintain documentation.
• Experience working with 3rd parties.

Responsibilities

• Manage queries in Service Now system.
• Support communication activities within the team.
• Create and update training materials.
• Provide interface between HR Services and key stakeholders.

Skills

Administrative experience

Customer Service experience

Experience with Service Now

Experience with Workday

Education

Bachelor’s Degree

Job description

Manpower is currently seeking an interim HR Administrator, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast‑paced FMCG environment.

The position is based in Kingston upon Thames, Surrey. This is a full‑time temporary role to run until end of March 2026, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £38,000 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

JOB PURPOSE

This role is primarily accountable for helping in the query management of APR & EOY activities, managing Service Now.

RESPONSIBILITIES

• Manage queries coming into Service Now system (reassign, action and reject tickets as necessary)
• Be prepared to support the team in some additional activities, for example with communications to go out to teams
• Provide an effective interface and partnership between HR Services, 3rd parties and key stakeholders within the Reward Expertise team
• Creating and/or update training and communication materials, manage and maintain documentation and several different SharePoint sites
• Ad‑hoc support on APR process subject to the team’s requirement.
• Managing Service now and Workday platforms.

ALL ABOUT YOU

• Bachelor’s Degree (preferred)
• Administrative experience
• Customer Service experience
• Working with 3rd parties
• Annual Pay Review (APR) experience preferred
• Service now and Workday experience preferred

Kingston working environment:

• Contractors who are based at Kingston will be eligible to get free parking at a local carpark
• There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products.
• A canteen
• A Gym is available for use on the Ground Floor (with subscription).
• Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.