Human Centered Design - User Researcher

Onyx-Conseil; United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension

Private healthcare

Share scheme

Job summary

CGI in the United Kingdom is seeking a User Researcher to shape meaningful, evidence-led experiences across diverse services. You will translate user insights into design decisions and influence service design at scale while collaborating across disciplines.

The role supports a culture of inclusive, ethical, and creative research within a trusted digital consultancy. This hybrid position requires UK Security Clearance or eligibility.

Responsibilities

• Lead user research across complex service areas.
• Translate deep user insights into design and strategic decisions.

Job description

At CGI, we’re transforming how people interact with digital services that truly make a difference. You’ll be joining CGI’s UK Centre of Excellence for Human-Centred Design; a team we call Sparck.

As a User Researcher, you’ll play a pivotal role in shaping meaningful, evidence-led experiences that improve lives and drive measurable business and policy outcomes. You’ll lead research across complex service areas, translating deep user insight into design and strategic decisions. This is a unique opportunity to influence service design at scale, collaborate across diverse disciplines, and grow a culture of inclusive, ethical, and creative research within one of the world’s most trusted digital consultancies.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, but you will be expected to travel to CGI offices or client sites 2-3 days per week on average.