Hub Receptionist

NHS; Greater Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Greater Manchester is seeking a part-time role to greet and book patients as well as conduct satisfaction surveys. Applicants should have strong organisational and communication skills. A minimum of GCSEs in Maths and English is essential. Salary is £12.21 per hour.

Qualifications

• Essential: Minimum Grade C in Maths and English or equivalent.
• Computer literate and confident communicator.
• Flexible in response to changing service demands.

Responsibilities

• Greet and book patients on arrival at the hub site.
• Conduct patient satisfaction surveys.
• Deal with queries and keep GPs informed of appointment changes.

Skills

Organisational skills

Interpersonal skills

Communication skills

Attention to detail

Logistical skills

Education

Minimum Grade C in Maths and English

Tools

NHS IT systems

Microsoft Outlook

Excel spreadsheets

Job description

Job Summary

The role will involve greeting and booking patients in on arrival at the hub site and conducting patient satisfaction surveys. Full induction will be provided.

Working Hours

• Monday to Friday – 18:15 to 22:15
• Saturday – 10:00 to 16:00
• Sunday – 10:00 to 16:00

Main Duties

The position includes booking patients on arrival, professionally dealing with queries, keeping GPs informed of changes to prebooked appointments, ensuring handover to service coordinators, returning keys & equipment to designated places, performing audit checks and distributing patient surveys.

About Us

Wigan GP Alliance is a well‑established Primary Care provider within the Borough of Wigan and Leigh, established in 2015 to respond to the Prime Ministers Challenge Fund. The Alliance delivers core services across the borough and supports the whole community, including response to Covid‑19.

Job Details

• Posted: 24 October 2025
• Pay: £12.21 an hour
• Contract: Permanent
• Working Pattern: Part‑time
• Reference number: B0385‑25‑2410
• Locations:
  • 17 Beecham Court, Wigan, Lancashire, WN3 6PR
  • Ashton Medical Centre, 120 Wigan Road, Ashton‑In‑Makerfield, Lancashire, WN4 9SU
  • 66 Standishgate, Wigan, Lancashire, WN1 1UW
  • 24 Lord Street, Leigh, Lancashire, WN7 1AB

Job Responsibilities

• Demonstrate organisational skills with ability to prioritise workload and meet deadlines.
• Work flexibly as part of a team, adapting to changing service demands and supporting staff shortages.
• Use NHS IT systems, Microsoft Outlook/Office, and Excel spreadsheets effectively.
• Maintain good interpersonal and communication skills, operating with diplomacy.
• Perform independently and as part of a team, referring where appropriate.
• Apply high attention to detail and logistical skills.

Person Specification

Essential

• Minimum Grade C in Maths and English (or equivalences)
• Computer literate
• Confident communicator
• Flexible

Desirable

• Knowledge of System One

Disclosure and Barring Service Check

This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer Details

Wigan GP Alliance
17 Beecham Court, Wigan, Lancashire, WN3 6PR
Website: http://www.wigangpalliance.org