Hub Operations & Member Experience Lead

The Padel Hub; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading leisure facility in Reading is seeking an enthusiastic team member to support the Hub Manager in daily operations. You will handle everything from staff scheduling to member queries while promoting an exceptional experience. Ideal candidates will have supervisory experience in hospitality or leisure and a passion for customer service. Join us in making padel a favorite sport across the UK!

Qualifications

• Experience in a supervisory or assistant manager role (hospitality, leisure or sport).
• Passion for delivering outstanding customer service.
• A proactive, hands-on approach.

Responsibilities

• Support daily operations of the hub.
• Create and manage staff rotas.
• Handle membership queries.

Skills

Customer service excellence

Organizational skills

Team leadership

Effective communication

Job description

A leading leisure facility in Reading is seeking an enthusiastic team member to support the Hub Manager in daily operations. You will handle everything from staff scheduling to member queries while promoting an exceptional experience. Ideal candidates will have supervisory experience in hospitality or leisure and a passion for customer service. Join us in making padel a favorite sport across the UK!