Hub Manager

Halfords Group PLC; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail chain seeks a Centre Manager in Glasgow to oversee a mobile tyre fitting service. The ideal candidate will have management experience, excellent communication skills, and a commitment to customer service. Responsibilities include mentoring the technician team, ensuring legal compliance, and delivering a positive customer experience. Join this exciting phase of growth in motoring services and enjoy competitive salary and employee benefits.

Benefits

25% off most products

Up to 50% off garage bills

Health Cash Plan

Life assurance

Share purchase scheme at a discount

Wagestream access for financial planning

Qualifications

• Experience in a management or supervisory role.
• Computer literate with strong communication abilities.
• Able to identify training needs in team members.
• Customer-focused experience is essential.
• Full driving license with minimal points for at least 12 months.

Responsibilities

• Manage Hub vehicles and team members efficiency.
• Mentor technician team to ensure high-quality service.
• Adhere to legal frameworks and health & safety requirements.
• Deliver exceptional customer experiences.
• Ensure on-time service delivery as a Hub Manager.

Skills

Management experience

Communication skills

Customer focus

Technical ability

Mentorship

Job description

Apply now Job no: 562275
Work type: Full time
Site: Motherwell
Categories: Autocentre Management
Location: Glasgow
Salary: Competitive Salary plus bonus
Business Area: Halfords Mobile Expert

Competitive Salary + bonus

You’re a talented Centre Manager or Assistant Manager. Join us and help deliver an expert mobile tyre fitting service to our customers at home, work or elsewhere, operating from our Hub. Your skilled support to our team of Tyre Fitters and Technicians will give you the chance to use your technical ability, and you’ll also spend time with our customers, delivering a great customer-first experience face to face.

You will ensure Hub vehicles and team members are on the road promptly, taking responsibility for goods in, as well as opening and closing the Hub. Acting as a mentor to the existing technician team, supporting the delivery of a high quality and cost-effective service, you will follow processes and procedures, whilst adhering to the legal framework and health and safety requirements. A positive and effective ambassador of the company, you’ll be a great coach and take a keen and supportive interest in your team.

You will:

• Have experience of working within a management or supervisory role
• Be computer literate and able to communicate clearly both verbally and in writing
• Be capable of identifying training needs and developing team members
• Have experience of working in a customer focused environment
• Have a full driving licence with no more than 6 points held for at least 12 months
• Working hours 7am-5pm Mon-Fri and weekends on a rota basis

Join us and enjoy working with a national chain offering industry leading recognised training linked to your skills and experience.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

Benefits

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced
• Life assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.