Hub Coordinator

NHS; Camborne; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading end-of-life charity is seeking a full-time Hub Coordinator in Camborne, England. In this role, you will manage patient referrals, coordinate nurse schedules, and ensure efficient care delivery. Ideal candidates have strong customer service experience, excellent communication skills, and a passion for helping others. The position offers generous annual leave, a competitive salary of £24,465 per annum, and comprehensive training programs. Apply with your CV detailing relevant experience.

Benefits

Annual leave allowance of 27 days plus 8 public holidays

Industry leading training programmes

Defined contribution schemes for Pension

Help with eye care costs

Life assurance for all employees

Qualifications

• Experience of working in a customer services environment.
• Experience of working in an office environment (desirable).
• Ability to solve problems proactively.

Responsibilities

• Coordinate referrals and manage nurse rotas.
• Maintain patient information and schedule visits.
• Act as the first point of contact for families and referrers.

Skills

IT Literacy Microsoft Word Excel Email and internet

Customer service experience

Excellent communication skills

Organisational skills

Ability to multitask

Job description

We are currently seeking a Band 2 Hub Coordinator to join our Marie Curie team in Camborne, Cornwall!

Main duties of the job

As a Hub Coordinator, youll be the first point of contact for Marie Curie services in your area, helping to organise and schedule care for patients. Youll manage referrals, update patient information, coordinate nurse rotas, and ensure visits are booked smoothly. The role involves working closely with nurses, referrers, families and other healthcare partners to keep everything running efficiently. Youll also handle general queries, support callers with compassion, and make sure all information is recorded accurately to maintain high standards of care.

About us

Marie Curie is the UKs leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

Job responsibilities

Become a vital part of our Caring Services team as a Hub Coordinator, helping ensure patients receive the right care at the right time. You'll be the first point of contact for families, referrers and clinical teams managing rotas, scheduling visits, updating patient information and supporting smooth, compassionate care delivery.

This role is perfect for someone whose organised, empathetic and confident on the phone. If you thrive in a fast-paced environment, enjoy multitasking and want to make a real difference to people at crucial moments, wed love to hear from you.

Role: Hub Coordinator

Hours: Full-time (37.5 hours per week)

Contract: Permanent

Location: Camborne, Cornwall

What we're looking for

• IT Literacy Microsoft Word Excel Email and internet
• Experience of working within a customer services environment
• Experience of working in an office environment (desirable)
• Producing management and statistical reports
• A desire to help others, work towards targets and develop their skills
• Ability to solve problems and take proactive action to address issues
• Excellent communication, inter-personal and organisational skills
• Ability to work in a multi-tasking environment
• Willing to work with a degree of flexibility according to the needs of the trainee & the charity

Additional information

What's in it for you:

• Annual leave allowance 27 days plus 8 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with eye care costs
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance for all employees

To apply, please upload a copy of your most recent CV, that details your relevant experience to this role.

Advert closes: 13th February 2026

For more information or an informal chat please contact Jill Dallow on [e-mail]

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [e-mail]

Person Specification

Experience

• Experience of working within a customer services environment.
• IT Literacy Microsoft Word Excel Email and internet
• Experience of working in an office environment (desirable).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,465 a year£24,465 per annum (pro rata)