HSS Performance and Insights Advisor

Southern Water; England; Hybrid; GBP 40,000 - 46,000; Full time

Job summary

Southern Water is seeking a HSS Performance & Insights Advisor to manage and improve H&S digital systems, including EcoOnline, with responsibilities across data insights, training, and system enhancements.

Based in Brighton with hybrid working, the successful candidate will partner with product owners and operations to turn data into safer, more resilient processes.

Qualifications

• Experience with digital systems and applications.
• Experience delivering end-user training in digital tools.
• Strong attention to detail with a structured problem-solving approach.
• Willingness to collaborate with stakeholders across teams.

Responsibilities

• Use EcoOnline to provide insights and performance data to drive business decisions.
• Advise the business on data-driven insights and performance metrics.
• Manage the relationship between external digital system providers (e.g., EcoOnline).
• Maintenance of digital system user permissions and hierarchy associations.
• Development, delivery and maintenance of end user training and training materials.
• H&S support to Product owners, Solutions Architects, Business Analysts and Project Managers in changes and new systems.
• Create communications based on a high level of product knowledge.

Skills

Digital systems

User training

Attention to detail

Stakeholder engagement

Growth mindset

Proactive learner

Education

NEBOSH Health and Safety Certificate

Tools

EcoOnline

FYLD

Job description

Closing Date
2026-10-16

Job Title: HSS Performance & Insights Advisor

Location: Brighton, East Sussex (hybrid)

Contract Type: Permanent

Hours: 37, Monday to Friday

Salary: circa £40,000, depending on skills and experience

There has never been a more important time to join Southern Water. As we move through AMP8, we are delivering one of the most ambitious capital investment programmes in the industry, focused on improving environmental performance, service resilience and long-term affordability for customers.

About the role

The HSS Performance and Insights Advisor role will manage and advise on the H&S digital systems and the implementation of any new H&S systems. The role sits within the HSS team (who own the digital products) and involves tasks around ownership and maintenance, including system improvements, user training and query resolution, digital dashboard and report creation and proactive resolution of issues.

A key part of the role will be using the data from the systems to identify key risk areas and areas for improvement both within the systems and in the field e.g. Proactive resolution of safety observations in the field through working closely with the wider HSS team and operational teams.

What you will be responsible for

• Use the systems (mainly EcoOnline) to provide insights and performance data to drive business decisions
• Advise the business on data driven insights and performance metrics
• Manage the relationship between the external digital system companies e.g. EcoOnline
• Maintenance of digital system user permissions and hierarchy association (or supporting any exceptions to automated processes).
• Development, delivery and maintenance of end user training and training materials
• H&S Support to Product owners, Solutions Architects, Business Analysts and Project Managers in understanding and implementing changes and new systems
• Create communication based on a high level of product knowledge

What you'll bring to the role

• You will have experience with digital systems and applications
• You will have knowledge of user training in digital systems
• You must have excellent attention to detail with a structured approach to problem-solving
• A willingness to learn and engage with stakeholders across different teams
• Be proactive in seeking guidance and working alongside the wider HSS Team
• Have a growth mindset, eager to learn new technologies and methodologies.

Desirable

• NEBOSH Health and Safety Certificate
• Experience working with EcoOnline and FYLD

Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation

"Our mission is to protect and enhance life through water-and we need passionate people to help us achieve it. If you're inspired by our purpose and believe you can contribute, You don't need to meet every criterion; what matters most is your drive to make a difference."

Our Commitment to Diversity

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional information

In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.

Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.