HR Systems Advisor

London Business School; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prestigious business institution in the UK is seeking a People Systems Advisor to enhance and maintain their People systems such as iTrent and Tribepad. You will collaborate with various stakeholders to ensure effective operations and support for system-related initiatives. Responsibilities include managing system queries, leading upgrades, and providing training on systems. This role offers a hybrid working model and generous benefits including annual leave and pension contributions.

Benefits

Generous annual leave of 27 days

14.5% employer pension contribution

Free onsite gym and swimming pool

Professional development opportunities

Wellbeing support

Qualifications

• Practical experience in configuring and enhancing iTrent.
• Experience supporting HR system implementation projects.
• Ability to create clear process documentation.

Responsibilities

• Manage and resolve system queries from the People Team.
• Review and implement system enhancement requests.
• Lead system upgrade processes with thorough User Acceptance Testing.

Skills

In-depth knowledge of iTrent

Experience with applicant tracking software

Knowledge of GDPR compliance

Excellent communication skills

Strong organizational skills

Tools

iTrent

Tribepad

Teamtailor

Halo

Job description

London Business School is seeking a People Systems Advisor to join our People Team. You will be responsible for the configuration, maintenance, and ongoing enhancement of our People systems, including iTrent, Document Logistix, Tribepad/Teamtailor, and Halo. You will work proactively with a wide range of stakeholders across the School to ensure the effective day-to-day operation and continuous improvement of our People systems. In addition to supporting system-related initiatives and contributing to process enhancements, you will build strong, collaborative relationships with system suppliers to ensure reliable and high-quality system support.

Responsibilities

• Manage and resolve system queries and issues from the People Team and wider School within SLAs, ensuring high standards of service.
• Raise and manage system-related supplier support calls, ensuring timely resolution and escalation where necessary.
• Review and implement system configuration and enhancement requests to ensure optimal performance and user satisfaction.
• Lead system upgrade processes, ensuring thorough User Acceptance Testing (UAT) and minimal operational disruption.
• Collaborate on system-related aspects of People Team initiatives, offering technical expertise as required.
• Develop and update comprehensive process documentation for both Business As Usual (BAU) tasks and project work, ensuring clarity and accessibility.
• Maintain supplier relationships, ensuring timely and effective communication and support.
• Promote system literacy and best practice adoption across the People Team and wider School.

Qualifications

• In-depth knowledge and practical experience in iTrent, including troubleshooting, configuration, and enhancements across all modules.
• Experience with applicant tracking software (e.g., Tribepad, Teamtailor), including administration and configuration.
• Experience with configuration of service desk/ticketing platforms (e.g., Halo, ServiceNow) is advantageous.
• Experience supporting or leading HR system implementation or upgrade projects, including planning, testing, and post-go-live support.
• Awareness of data security best practices and GDPR compliance when handling employee data.
• Solid understanding of HR processes and payroll operations.
• Ability to create clear and concise process documentation.
• Ability to provide expert support and training on systems to a range of stakeholders, helping to build system confidence, literacy, and best practice adoption across teams.
• Excellent written and verbal communication skills, with the ability to convey complex technical concepts clearly to both technical and non-technical audiences.
• Proven ability to build collaborative relationships.
• Strong organisational, project management, and analytical skills, with keen attention to detail and a proactive, solution-focused approach to problem-solving.
• Proven ability to manage multiple tasks and priorities effectively.

Benefits

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

Hybrid Working Policy

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. For this role specifically, you will be expected to be on campus around 2 days per week. We operate with 'core hours' - 10:00-15:00 - to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work.

Inclusion and Belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Application Process

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying. Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.