HR Shared Services Specialist — Elevate Employee Experience

Grassroots Recruitment Ltd; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an HRSS Specialist for a 6-month contract. The ideal candidate will respond to HR queries, manage customer inquiries, and ensure a high-quality employee experience. A Bachelor's degree in HR or related field is preferred, along with strong customer service skills and experience in HR operations. This role offers competitive pay and the opportunity to work within a dynamic environment.

Qualifications

• Relevant experience in HR operations or shared service model.
• Experience providing direct support to employees and leaders.
• Previous experience with EMEA countries in hire to retire lifecycle.

Responsibilities

• Respond to HR queries regarding onboarding, compensation, and employee changes.
• Assign customer inquiries to appropriate teams.
• Deliver a high-quality employee experience.

Skills

Change oriented

Initiative

Exceptional customer service

Strong verbal and written communication

Attention to detail

Conflict resolution

Education

Bachelor's degree in Business, Human Resources, or related field

HR professional accreditation or working towards

Tools

Microsoft Office (Word, Excel, PowerPoint)

SAP/SuccessFactors knowledge

Job description

A leading recruitment agency in the UK is seeking an HRSS Specialist for a 6-month contract. The ideal candidate will respond to HR queries, manage customer inquiries, and ensure a high-quality employee experience. A Bachelor's degree in HR or related field is preferred, along with strong customer service skills and experience in HR operations. This role offers competitive pay and the opportunity to work within a dynamic environment.