HR Shared Services Lead — Build & Deliver Excellence

Artis Recruitment; Gloucester; On-site; GBP 40,000 - 45,000; Full time

Job summary

A values-led organisation in Gloucester is seeking an HR Shared Service Manager to lead a newly created HR Shared Services function. This full-time role involves overseeing day-to-day HR operations, managing a team, and ensuring consistent, customer-focused service delivery. Candidates should have proven HR leadership experience, be CIPD qualified, and possess strong knowledge of HR processes and employment legislation. The package includes a salary of £40,000 - £45,000 plus benefits like a pension, holiday allowance, and gym membership.

Benefits

Generous pension

Holiday allowance

Free parking

Subsidised gym

Restaurant

Retail discounts

Qualifications

• Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function.
• Strong knowledge of HR processes, employment legislation and best practice.
• Experience of managing team performance against KPIs.

Responsibilities

• Leading the daily operation of the HR Shared Services Centre.
• Managing performance against agreed KPIs and SLAs.
• Overseeing end-to-end recruitment and screening activity.

Skills

Strong communication

Stakeholder management

Problem-solving

Continuous improvement mindset

Education

CIPD Level 5 or equivalent experience

Tools

HR systems

Workday

Job description

A values-led organisation in Gloucester is seeking an HR Shared Service Manager to lead a newly created HR Shared Services function. This full-time role involves overseeing day-to-day HR operations, managing a team, and ensuring consistent, customer-focused service delivery. Candidates should have proven HR leadership experience, be CIPD qualified, and possess strong knowledge of HR processes and employment legislation. The package includes a salary of £40,000 - £45,000 plus benefits like a pension, holiday allowance, and gym membership.