HR Shared Services Administrator

Mott MacDonald; Glasgow; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private medical insurance

Annual bonus schemes

Flexible benefits

Life assurance 4x salary

Job summary

Mott MacDonald is seeking an HR Shared Services Administrator to join our Glasgow/Manchester city centre office. You may travel to our alternate office occasionally for training or meetings.

You will work within the HR Shared Services team across the employee lifecycle, with exposure to case management, HR systems, and monthly reporting. This is a great entry point into our HR function.

Qualifications

• Strong administration background.
• Customer-focused approach to support.
• Experience working in a process-driven environment.

Responsibilities

• Case management using Mott MacDonald MyHR system.
• Handle HRSS requests via calls and inbox with timely responses.
• Process data accurately across multiple HR systems.
• Support monthly and ad-hoc HR reports and audits.
• Assist with ad-hoc tasks and projects as needed.

Skills

Administration

Customer service

Process-driven

MS Office

GDPR

ServiceNow

Job description

Location/s: Manchester or Glasgow, UK

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices.

We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual.

Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant.

About the business unit

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

Overview of the role

The HR Shared Services Administrator will be based in our Glasgow/Manchester city centre office; however, you may be required to travel to our alternative office for business needs (training, team meetings etc). We do not expect this to be more than once every couple of months.

Our office location offers ample opportunity to work alongside other members of our HR community which naturally will maximise your exposure to HR. As part of the HR Shared Services team, you will have exposure to the full scope of an employee’s lifecycle. We are looking to fill this role quickly therefore encourage early applications as interviews will commence as soon as possible. This is an excellent opportunity to take your first step into our HR team at Mott MacDonald.

Key responsibilities and duties include:

• Case Management through the Mott MacDonald MyHR system
• Cases will include requests such as reference requests, contractual changes, resignations, new starter, probation etc
• To gain knowledge and understanding of the processes within the HRSS team
• To answer calls into the HRSS team in a timely manner
• To become familiar with the requests that come through to the HRSS inbox and gain an understanding of how to process
• Processing accurate information within multiple HR systems
• Reporting – to complete actions required for monthly / ad-hoc reports such as audit reports, payroll reports, starters/leavers, long service awards
• Provide support when requested for other ad-hoc tasks/projects
• Monthly 1-2-1s through Connect People

Candidate specification

Essential:

• Strong administration background
• Customer experience
• Working in a process driven environment
• Experience of Microsoft packages: teams, excel, word etc
• GDPR knowledge and understanding of data privacy
• Experience in using Service Now/ handling a busy inbox

We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds.

Please note: Applications for this role will close at midnight on Tuesday 17th November. If we receive a high volume of appications before this time, we may need to close the role earlier than intended.

UK Immigration

Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

Agile working

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust.

Equality, diversity, and inclusion

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

AI Usage

At Mott MacDonald, we see the value AI can bring, but we take a people-first approach to hiring. While AI tools can help candidates prepare and build confidence, every application and hiring decision is reviewed by our recruitment and hiring teams. We encourage the responsible use of AI while ensuring we get to know the real person behind the application.

Accessibility

We want you to feel supported and able to perform at your best throughout our recruitment process. If there is anything we can do to make applying or interviewing with us more accessible, please contact us at [e-mail] and we'll be happy to discuss how we can help.

Benefits

We offer some fantastic benefits including:

Financial wellbeing

• We match employee pension contributions between 4.5% and 7%.
• Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
• Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.
• Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.
• As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.

Employee Ownership

• Our employee ownership model means no external investors, just us, creating a culture of shared success.
• Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses.
• As your career grows, so does your stake, recognising your long-term impact and contribution.
• Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future.
• For our senior roles you will have a direct pathway towards ownership from day one.

Health and wellbeing

• Private medical insurance for all UK colleagues.
• Health cash plan to support you with every day health costs and treatments.
• Access to Peppy, providing free support from menopause experts for all UK colleagues.
• A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.
• Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.

Lifestyle

• A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
• 10 days additional paid leave for Armed Forces Reservists and Cadet Force Adult Volunteers.
• Holiday entitlement increased to a minimum of 35 days after 5 years’ service.
• Variety of employee saving schemes and discounts from high-street retailers.

Enhanced family and carers leave

• Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
• Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.
• Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.
• We offer policies and dedicated support to help military families balance service life with career and wellbeing.

Learning and development

• Primary annual professional institution subscription.
• A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.

Networks, communities, and social outcomes

• Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.
• We are proud signatories of the Armed Forces Covenant and Gold Award holders in the MOD Employer Recognition Scheme, supported by our dedicated internal Armed Forces Network.
• If you're a service leaver, veteran, reservist or member of a military family, you can connect with our people through Armed Forces Careers - Connectr to ask questions, gain career insights and learn more about opportunities at Mott MacDonald.
• Make a difference within our communities through our social outcomes.