HR Services Senior Assistant, Partner Support Services, HR Services, 12 month FTC

Deloitte LLP; Cardiff; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading consulting firm in Cardiff is seeking a Partner Support Specialist to join their HR Services team. The role involves supporting partners with onboarding, managing queries, producing reports, and driving improvements in service delivery. Strong organisational skills and proficiency in HR systems are essential. The position offers hybrid working opportunities to ensure work-life balance.

Qualifications

• Ability to proactively organise and prioritise a complex workload.
• Ability to communicate clearly with diverse stakeholders.
• Systematic approach to identifying and resolving issues in HR scenarios.
• Meticulous in data entry and report generation.
• Competent in using reporting tools for data presentation.
• Experience with managing employee data in HR systems.

Responsibilities

• Supporting Partners and the business with onboarding and leavers.
• Producing regular reports for stakeholders.
• Managing stakeholder expectations and building relationships.
• Driving and supporting continuous improvement initiatives.

Skills

Organisational and Time Management Skills

Communication and Interpersonal Skills

Problem‑Solving and Critical Thinking

Attention to Detail

Proficiency in Microsoft Office Suite

Data Analysis and Reporting Skills

Stakeholder Management

Understanding of HR Processes

Tools

SAP

Microsoft Excel

Job description

Deloitte drives progress. Using our vast range of expertise that covers audit, risk advisory and consulting services across tax, legal, business, technology and corporate finance, we help our clients’ become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

Connect to your opportunity

Partner Support Services is a specialist team within our HR Services function with responsibilities covering a range of services and administrative processes linked to partner policies and business activities.

Your role will involve supporting Partners and the business with activities such as Onboarding, Leavers and everything in between. The customer is at the heart of everything we do with us aiming to support them with queries, life events and regulatory requirements. We support strategic initiatives through reporting and collaboration with other areas of the business as well as a strong approach to CSI and improving the effectiveness of how we work.

The Partner community are an integral, high profile customer group and require a bespoke, specialised service which require us to go above and beyond and to be prepared for a variety of queries, challenges and opportunities. Be prepared to tap into your analytical, critical thinking and problem‑solving mind and don’t be afraid to ask questions and challenge the status quo. Confident in supporting our customer base through a multi‑channel functionality – you can trust that no two days will ever be the same as you support and add value to our very busy team by:

• Supporting the Assistant Managers and Partner Support Services (PSS) team with Partner queries and escalations, seeking to understand root cause
• Working with stakeholders to proactively implement solutions, enhancements and escalating where appropriate
• Supporting with the administration of onboarding, leavers and planned absence
• Producing regular reports for a variety of stakeholders and requirements
• Managing stakeholder and customer expectations whilst building trusted relationships with HR Services peers and colleagues and other Deloitte teams as appropriate, supporting other teams as needed
• End-to-end stakeholder case management
• Delivering cross team collaboration to support excellent customer service and experience
• Occasionally supporting our Helpdesk colleagues
• Escalating complex queries in a timely and efficient manner, taking accountability for updating our stakeholders with progress and resolution
• Driving and supporting CSI initiatives and ensure participation in strategic pillar workshops and other HRS networking
• Prioritising team wellbeing and growth by championing the right behaviors and ways of working

Connect to your skills and professional experience

You’re a natural at being a trusted advisor and you display some core leadership skills.

Someone who will act as a role model to their team, encourage and drive a culture of innovation and critical thinking that values the ideas and opinions of others. Your integrity and authenticity underpin all that you do, and you thrive in taking accountability for the services we provide, and the wellbeing and performance of our people is of utmost importance to you.You focus on solutions which in turn supports your ability to build and maintain positive relationships within the team as well as with colleagues and stakeholders.

• Exceptional Organisational and Time Management Skills: Demonstrated ability to proactively organise and prioritise a complex workload, manage time efficiently, and effectively multitask across various HR processes such as leave management, onboarding, and data changes.
• Strong Communication and Interpersonal Skills: Proven ability to communicate clearly and concisely, both verbally and in writing, with diverse stakeholders (e.g., Partners, HR teams, external bodies). This includes active listening and building effective relationships across teams.
• Proactive Problem‑Solving and Critical Thinking: A systematic approach to identifying, analysing, and resolving issues, particularly in complex HR scenarios like payroll adjustments, contract management, and reporting discrepancies.
• High Level of Accuracy and Attention to Detail: Meticulous in all tasks, ensuring precision in data entry, document preparation (e.g., offer letters, retirement emails), and report generation, as evidenced by the detailed processes in our proficiency tracker.
• Proficiency in Microsoft Office Suite: Competent in using Microsoft Word, Outlook, and particularly Excel for data management, tracking, and basic reporting.
• Commitment to Continuous Learning: Actively seeks to build technical knowledge and adapt to new processes and systems, demonstrating learning agility in a dynamic HR environment.
• Data Analysis and Reporting Skills: Ability to extract, analyse, and present data for various HR reports utilising advanced Excel functions or other reporting tools.
• Experience with HR Information Systems: Practical knowledge and experience with SAP or similar HR systems for managing employee data, processing changes, and generating reports.
• Stakeholder Management and Business Acumen: Experience in effectively mapping and managing diverse stakeholders, proactively identifying opportunities, and proposing relevant business solutions within HR operations.
• Understanding of HR Processes and Compliance: Familiarity with a broad range of HR processes, including onboarding, leave of absence, payroll adjustments, and exit procedures, with an awareness of associated compliance requirements.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world‑class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“Joining our inclusive team offers an exciting opportunity to contribute to a dynamic and impactful environment. You'll be empowered to use your critical thinking and problem‑solving skills to make a real difference, all while being supported by a culture that prioritises wellbeing and personal growth. We are committed to providing opportunities for you to develop your skills and challenge yourself, ensuring a rewarding experience where you can directly see the positive impact of your work on our key stakeholders.” - Amanda Enabling Functions

Our hybrid working policy

You’ll be based in Cardiff with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world‑class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose‑driven culture at deloitte.co.uk/careers