HR Services Officer

HC One; Tees Valley; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Tees Valley is looking for an HR Services Officer to manage visa sponsorship processes and provide employee relations support. The ideal candidate has strong HR knowledge, excellent communication skills, and experience in supporting line managers. Responsibilities include handling queries and managing ER cases. This is a fixed-term contract with hybrid work options.

Benefits

Award-winning learning and development

25 days annual leave

GP online consultation

Colleague discounts

Employee Assistance Programme

Qualifications

• Significant experience in a similar HR role.
• Good knowledge of employee relation legislation.
• Ability to influence and provide advice clearly.

Responsibilities

• Administer visa sponsorship processes ensuring compliance.
• Respond to visa and right to work queries.
• Manage employee relations cases effectively.

Skills

Employee relations advice

Attention to detail

Communication skills

HR compliance knowledge

Interpersonal skills

Education

CIPD Level 3 or 2 years experience in HR

Job description

Overview

The HR Services Officer will provide high quality advice and guidance on visa sponsorship, right to work and specific ER related matters, support line managers with collation of documentation and submission of DBS and PVG referrals, and will work collaboratively with other members of the People Team and functions across HC-One.

Responsibilities

• Administer the HC-One visa sponsorship processes for internal colleagues, ensuring Home Office and legislation requirements are met and risks to HC-One are mitigated.
• Respond to visa sponsorship and right to work queries professionally and timely, escalating to HR Services Team Leader or passing the case to the relevant HR Advisor when needed and highlighting issues/trends to HR Services Team Leader.
• Actively manage to closure, ER cases such as AWOL, Probation, Absence management and Right to Work cases ensuring coaching of the line managers /investigating officer/hearing officers from initial contact to completion and escalating to HR Services Team Leader or HR Advisor where appropriate.
• Provide HR Admin support for mergers, acquisitions and home closures.
• Respond effectively to more complex HR Admin queries, using your experience to influence the appropriate course of action and escalating when needed.
• Contribute to the continuous improvement and updating of HR policies and procedures in line with current employment legislation.
• Liaise with outside agencies and professionals associated with sponsorship and regulatory bodies (e.g., Home Office, NMC, SSSC, DBS, Disclosure Scotland, Immigration Advisor etc) to research appropriate solutions to issues raised within HC-One.
• Support line managers to collate appropriate documentation and make referrals to regulatory bodies (e.g. DBS or PVG) in line with sector requirements.
• Provide HR support, advice and guidance to facilitate the early resolution of ER issues ensuring risks associated with the case are effectively managed.
• Support on strategic HR projects across the employee lifecycle, in a variety of HR disciplines.
• Update and implement improvements to HR processes and policies as and when required.
• Building effective and positive relationships with Managers and the wider HR team and working in collaboration to achieve the best for our homes and those in the communities we serve.
• Producing data reports, statistics and other reports as and when required.
• Continuous professional development, keeping abreast of forthcoming employment law, emerging case law, legislation changes, changes to regulatory body guidance and best practice, as well as sharing/using experiences to learn and improve.
• Maintain accurate and timely records and ensure all HR cases and queries are logged appropriately and documentation stored in central folders.

Qualifications

Qualified to CIPD Level 3, or with 2 years of experience in a related role, you have significant experience in a similar HR role and in providing employee relations advice to line managers to appropriate conclusions and mitigating risks. You have good knowledge of employee relation legislation and of HR compliance legislation and its practical application.

With good verbal and written communication skills and interpersonal skills, you can effectively influence, persuade and provide clear, concise and consistent advice and build good working relationships. You have a high level of attention to detail and accuracy, ensuring facts are correct, complete and consistent, are IT literate and can analyse management information to drive decision making.

Safeguarding is everyone's responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

About HC-One

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We\'re creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Our dedicated, professional colleagues strive to always deliver outstanding care - and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes.

What HC-One offers:

• Award-winning learning and development
• 25 days annual leave
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
• Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

This position is a 12 month Fixed term contract - hybrid work with a minimum of 1-2 days in the office