HR Services Centre Lead — Bilingual (EN/Dutch), Hybrid

PPHE Hotel Group; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A premier hotel group is seeking an experienced HR Services Manager to lead their HR support functions. Based in London with flexible remote options, the ideal candidate will be bilingual in English and Dutch and possess strong management skills. Key responsibilities include overseeing HR professionals, ensuring compliance, and driving process improvements. Join us to make a real impact in a people-focused business!

Benefits

Discounted hotel rates

F&B discounts

30 days holiday plus bank holidays

Free meals per day

Access to pay before payday

Recommend a friend bonus

Vitality wellbeing scheme

Ride to Work scheme

Employee assistance programme

Annual staff parties

Pension plan

Award-winning training

Qualifications

• Experience managing an HR shared service or Service Centre, ideally within hospitality.
• Strong understanding of HR processes and systems.
• Hospitality mindset with a passion for delivering exceptional employee experiences.

Responsibilities

• Lead a team of HR Service Centre professionals.
• Ensure timely and compliant handling of employee lifecycle processes.
• Identify process improvements to increase efficiency.
• Act as a key escalation point for complex queries.
• Ensure compliance with GDPR and employment laws.
• Provide reporting and insights on Service Centre performance.

Skills

HR process management

Bilingual English and Dutch

Team leadership

Process improvement

Compliance knowledge

Tools

Dayforce system

Job description

A premier hotel group is seeking an experienced HR Services Manager to lead their HR support functions. Based in London with flexible remote options, the ideal candidate will be bilingual in English and Dutch and possess strong management skills. Key responsibilities include overseeing HR professionals, ensuring compliance, and driving process improvements. Join us to make a real impact in a people-focused business!