HR Services Assistant: Onboarding, Automation & Support

Freshfields; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm in Manchester is seeking a highly motivated HR Services Assistant. In this front-line role, you will provide essential HR support, manage queries, and coordinate onboarding activities. The ideal candidate should have strong customer service experience, excellent communication skills, and a proactive approach to process improvement. Join us to enhance HR service delivery and contribute to a collaborative environment.

Qualifications

• Proven customer service experience in a professional setting.
• Strong communication skills and commitment to effective support.
• Team-oriented mindset focused on shared goals.

Responsibilities

• Act as first point of contact for HR-related enquiries.
• Provide transactional processing and administrative support.
• Prepare external correspondence for HR purposes.
• Maintain and update HR documentation.
• Ensure accurate data entry in HR systems.
• Build strong working relationships within HR.

Skills

Customer service experience

Strong communication skills

Team-oriented mindset

Proactive approach to improvement

Interest in process optimisation

Education

Degree level education or equivalent

Tools

MS Office (Excel)

HR technology platforms (Workday)

Job description

A leading law firm in Manchester is seeking a highly motivated HR Services Assistant. In this front-line role, you will provide essential HR support, manage queries, and coordinate onboarding activities. The ideal candidate should have strong customer service experience, excellent communication skills, and a proactive approach to process improvement. Join us to enhance HR service delivery and contribute to a collaborative environment.