HR Service Leader — Team Lead & Process Champion

Katie Bard; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant recruitment agency in Birmingham is seeking an experienced HR Team Leader to oversee HR operations and lead a small team of HR support professionals. Your role will focus on ensuring high-quality HR service delivery, managing an internal ticketing system, and empowering your team to excel. Ideal candidates should have a strong background in HR services and proven leadership skills to contribute effectively to the organization. This is an excellent opportunity for someone looking to make a significant impact in a growing HR function.

Qualifications

• Proven experience managing an HR team in a fast-paced environment.
• Solid systems and process knowledge within HR.
• Ability to respond professionally to employee and manager requests.

Responsibilities

• Oversee and monitor the HR internal ticketing system.
• Delegate tasks effectively and support the team with prioritization.
• Produce weekly performance and service reports.
• Line-manage 2–4 team members.
• Ensure timely delivery of HR tasks including seamless onboarding.
• Coaching and upskilling team members to deliver HR service.

Skills

Leadership skills

Experience in HR service environment

Data management

Customer service orientation

Job description

A vibrant recruitment agency in Birmingham is seeking an experienced HR Team Leader to oversee HR operations and lead a small team of HR support professionals. Your role will focus on ensuring high-quality HR service delivery, managing an internal ticketing system, and empowering your team to excel. Ideal candidates should have a strong background in HR services and proven leadership skills to contribute effectively to the organization. This is an excellent opportunity for someone looking to make a significant impact in a growing HR function.