HR Service Delivery Specialist, UK & CE

Glanbia Nutritionals, Inc.; City Of London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A global nutrition company in London is seeking a HR Service Delivery Specialist to provide essential HR support. Responsibilities include managing employee relations, supporting the onboarding process, and ensuring adherence to company policies. The ideal candidate will have experience in HR service delivery, employee relations, and data management, and will possess strong communication skills. This position offers competitive pay and a hybrid work arrangement.

Benefits

Competitive compensation package

Health & dental plan

Generous family leave policy

Staff discounts

Continuous learning opportunities

Qualifications

• Experience in HR service delivery and employee relations.
• Excellent technical knowledge of HR systems and data management.
• Ability to resolve HR issues efficiently.
• Strong continuous improvement and interpersonal skills.
• Familiarity with HR regulations, such as LOA.

Responsibilities

• Provide frontline HR support to employees and managers.
• Manage employee relations and onboarding processes.
• Ensure compliance with company policies and regulatory requirements.
• Champion continuous improvement initiatives.
• Facilitate training and counseling for HR programs.

Skills

HR service delivery

Employee relations

Onboarding

Process management

Data management and auditing

Interpersonal communication

Knowledge of HR regulations

Continuous improvement

Job description

The Opportunity

GES has an exciting opportunity for a HR Service Delivery Specialist to provide first‑line HR support to employees and managers within the United Kingdom & Continental Europe, ensuring compliance with company policies while championing continuous improvement and innovation. The Field Service Partner will manage employee relations, support broader HR initiatives, and ensure a smooth onboarding and orientation experience for new employees.

Responsibilities

• Act as first point of contact for employee relations issues, providing support and guidance in accordance with company policies.
• Support the recruitment process, as applicable.
• Support the onsite interview process for hourly associates.
• Identify, prioritize, and respond to HR triage requests, resolving issues efficiently using company approved tools and techniques within established timelines.
• Assist with facilitating orientations onsite in London to ensure new employees have a smooth onboarding experience and are fully prepared for their roles.
• Ensure data accuracy by processing and maintaining employee information, including requisitions, administering position changes, and conducting data audits as requested by the HRBP.
• Champion continuous improvement efforts, identifying opportunities to standardize processes and supporting automation and technological advancements.
• Coordinate and facilitate employee orientation programs to ensure new hires have a positive onboarding experience and are well‑equipped for their roles.
• Administer the Leave of Absence (LOA) process at the local level, collaborating with managers and the PSO LOA Specialist to align with global processes and regulatory requirements.
• Guide the calibration process for hourly employees across assigned business areas, fostering alignment within the region and business units.
• Deliver training, coaching, and counselling to support HR program deployments, ensuring clear communication and adoption within the assigned regions.

The Skills you will bring to the team

• Experience in HR service delivery, employee relations, onboarding and process management.
• Excellent technical knowledge and experience with HR systems; strong data management and auditing skills.
• Ability to triage and resolve HR related issues with a focus on efficiency and compliance.
• Strong continuous improvement skills and capable of identifying and delivering enhancements & efficiencies.
• Strong interpersonal and communication skills to engage with employees and leaders effectively.
• Familiarity with local and global HR regulations, particularly in areas such as LOA and employee relations.

If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!

Where and how you will work

The opportunity will be based in London with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work‑life balance.

What we would like to offer you!

The opportunity to develop your career on a global stage, continuous learning through an on‑demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary.

About Glanbia

The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award‑winning and market‑leading products in 130 countries worldwide.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates; we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.