HR Service Centre Manager

PPHE Hotel Group; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A premier hotel group is seeking an experienced HR Services Manager to lead their HR support functions. Based in London with flexible remote options, the ideal candidate will be bilingual in English and Dutch and possess strong management skills. Key responsibilities include overseeing HR professionals, ensuring compliance, and driving process improvements. Join us to make a real impact in a people-focused business!

Benefits

Discounted hotel rates

F&B discounts

30 days holiday plus bank holidays

Free meals per day

Access to pay before payday

Recommend a friend bonus

Vitality wellbeing scheme

Ride to Work scheme

Employee assistance programme

Annual staff parties

Pension plan

Award-winning training

Qualifications

• Experience managing an HR shared service or Service Centre, ideally within hospitality.
• Strong understanding of HR processes and systems.
• Hospitality mindset with a passion for delivering exceptional employee experiences.

Responsibilities

• Lead a team of HR Service Centre professionals.
• Ensure timely and compliant handling of employee lifecycle processes.
• Identify process improvements to increase efficiency.
• Act as a key escalation point for complex queries.
• Ensure compliance with GDPR and employment laws.
• Provide reporting and insights on Service Centre performance.

Skills

HR process management

Bilingual English and Dutch

Team leadership

Process improvement

Compliance knowledge

Tools

Dayforce system

Job description

Overview

We're hiring a HR Services Manager! Are you ready to lead the heartbeat of HR?

Location: London or Amsterdam Head Offices, remote working options available

Language needed: Must be able to speak both English and Dutch

At PPHE Hotel Group, we create valuable memories for our guests and that starts with our people. We're looking for a forward-thinking HR Services Manager to lead our centralized HR support functions in London and Amsterdam.

In this key role, you'll manage a high-performing team delivering seamless HR services. From onboarding to offboarding, ensuring compliance, consistency, and a service-first mindset that reflects our hospitality values. You'll drive process improvements like automations, champion HR tech, and be the go-to expert for complex queries and operational insight.

Benefits

• Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental productivity & service incentive scheme
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

Responsibilities

• Proactively and efficiently lead a team of HR Service Centre professionals
• Manage the day-to-day operations of the HR Service Centre, ensuring timely and compliant handling of employee lifecycle processes
• Identify and implement process improvements and automation to increase efficiency and reduce manual work, collaborating with People Technology and HR teams to ensure processes meet the needs of hotel operations.
• Act as a key escalation point for complex or sensitive queries.
• Ensure all HR transactions and records are compliant with GDPR, employment law, and internal audit requirements.
• Support internal audits and contribute to risk mitigation strategies.
• Provide regular reporting and insights to Senior HR Leadership on Service Centre performance, trends, and opportunities for improvement.
• Monitor and report on SLAs, KPIs, and other performance metrics.

About you

• Ability to speak English and Dutch
• Proven experience managing an HR shared service or Service Centre, ideally within hospitality, retail, or multi-site environments.
• Strong understanding of HR processes and systems. We are currently moving to the Dayforce system
• Hospitality mindset with a passion for delivering exceptional employee experiences.

Ready to make a real impact in a fast-paced, people-focused business? Join us and help shape the future of HR services.