HR Recruitment Associates – AR

Carrington Blake Recruitment; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government recruitment agency is seeking an HR Recruitment Associate to deliver a professional HR resourcing administration service. The role involves supporting Kingston and Sutton Council's recruitment processes while promoting a customer-focused approach. Ideal candidates will have HR experience, strong analytical skills, and a commitment to personal development. This position offers a hybrid working model with flexibility to ensure service delivery.

Benefits

Hybrid working model

Personal development opportunities

Flexible working hours

Qualifications

• Experience in Human Resources or Organisational Development.
• Knowledge of statutory requirements related to employment.
• Ability to support end-to-end recruitment cycles.

Responsibilities

• Provide a professional HR Resourcing administration service.
• Support recruiting managers through the recruitment life cycle.
• Ensure compliance with Safer Recruitment guidance.

Skills

Customer service skills

Analytical skills

Communication skills

Problem solving skills

Adaptability

Education

CIPD level 5 or equivalent

Tools

HR/Payroll ICT systems

Google applications

Job description

Overview

ROYAL BOROUGH OF KINGSTON UPON THAMES – ROLE PROFILE
HR Recruitment Associate

Hybrid working model in place, must be prepared to travel into Kingston and Sutton Council Offices for a minimum of one day per week.

We are a shared service between Kingston and Sutton Councils providing HR and Organisational Development services to both Councils as well as a number of arm’s length companies and traded services to schools. These companies are all different – in size, their customer groups and their aims. HR & OD needs to ensure that it is able to deliver against all their organisational priorities through the use of a flexible service delivery model.

To operate in this model we will all be:

• Easy to do business with and responsive
• Commercially astute
• Flexible, creative problem solvers
• Professionals with collaborative and participative working styles
• Well trained, technically competent and knowledgeable in our fields
• Engaged in life long learning
• Advocates of a culture that fosters performance excellence, full participation and personal and organisational growth
• Accountable at individual, team, service and organisation level

As a service we will:

• Continually assess our effectiveness
• Review our practices to enable simplicity and timeliness
• Exploit digital technological opportunities
• Take a pragmatic approach
• Focus on the customer not the process
• Recognise that we are part of a wider system and operate as a key part of this

The person

In order to successfully deliver the responsibilities of the role, you will need to:

• Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment
• Demonstrate agility and adaptability in mindset and ways of working
• Work successfully with key stakeholders within and outside of the Council
• Demonstrate commitment to own personal and professional development to meet the changing demands of the role
• Demonstrate innovation and creativity
• Actively engage in positive cross organisational communications and team working
• Communicate clearly, confidently and appropriately with colleagues using the best methods of communication for the task.

Role purpose

The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture.

The role reports directly to the Network Lead, Resourcing / Talent, Benefit and Reward Partner.

Key activities

• Assist in providing a professional, efficient, customer focused HR Resourcing administration service, supporting the priorities of Kingston and Sutton Council, Schools and other traded services organisations
• Ensuring high standards are adopted with regards to all elements of the recruitment process
• Work with a reasonable degree of autonomy and are responsible for supporting recruiting managers through the recruitment life cycle.
• Occasionally guide/supervise work carried out by any apprentices if required
• Have specific skills and experience relative to the role being undertaken and will carry responsibility for overseeing tasks with only occasional referral to line manager.
• Provide professional solutions to all aspects of vacancy management and supporting redeployees and managers through policy, procedures and processes
• Provide advice and support to all managers, customers and employees on all HR Resourcing related matters.
• To be flexible and work to meet the requirements of resourcing activities for Kingston and Sutton Council Directorates, Schools and traded services organisations.
• Performance: Works with manager and colleagues to define outcomes, set targets and monitor performance, within a culture of continual improvement
• Performance: Supports operational plans to ensure that the resources within the teams are used to best effect and impact
• Customers and Partners: Builds strong internal and external working partnerships to enable the service to be delivered in an outcome-focused and efficient way
• Customers and Partners: Supports Kingston’s commitment to community cohesion and valuing diversity and social inclusion
• Digital/New Ways of Working: Uses new technologies, particularly Google, to adopt modern, agile working practices, improve customer service and eliminating paper-based processes wherever possible.
• Delivery: Provide advice and acting as a champion for resourcing related telephone and email enquiries from candidates and recruiting managers, ensuring they are resolved promptly or escalated as required
• Delivery: Assisting and advising recruiting managers, school and/or traded services organisations with the use of any online tracking system (Engage and Beeline etc) to support the management of online vacancy creation and approval processes
• Delivery: Assisting and advising recruiting managers on all aspects of vacancy advertising ensuring the method of advertising will assist the managers, schools, traded services organisations to attract the best quality candidates
• Delivery: Support recruiting managers to complete self service online vacancy processing including shortlisting, interview arrangements and support and provide timely and resourcing advice where necessary, in line with processes and guidance
• Delivery: Complete on-line vacancy pre employment checks including DBS, HCPC requirements, professional status checks etc, conditional offers, pre employment verification, formal offers etc
• Delivery: Dealing with new appointments – issuing confirmation offer letters, Principle Statement of Particulars (Contract of Employment), internal appointments, transfers, secondments and redeployment
• Delivery: Processing of flexible retirement and retirement requests
• Delivery: Processing of casual appointments
• Delivery: Supporting and advising managers in the recruitment of agency workers and advising on using online systems Beeline)
• Delivery: Creation of new starters/appointments onto the HR System, processing P45s and bank details etc through to payment
• Delivery: Issuing of Pension Enrolment information and letters. Completion of information using the pension portal.
• Delivery: Processing of online DBS – ID checking, monitoring turnaround times, processing results and processing DBS recharges
• Delivery: Adhoc payment to be notified to the HR/Payroll and Pensions team where processing between payruns, under/non payments, processing of payroll adjustments is required
• Delivery: Filing and housekeeping of all recruitment campaigns using electronic systems
• Delivery: Assist with Apprenticeship and Graduate recruitment as required
• Delivery: Responsible for checking any transactions relating to recruitment activities
• Delivery: Ensure compliance with Safer Recruitment guidance
• Delivery: Work as part of a team to meet monthly targets of setting up new starters/appointments and advising the HR/Payroll and Pensions team of any changes to payroll
• Delivery: Work with HR and OD colleagues to improve the recruitment process, guidance, toolkits policies and procedures
• Delivery: Attend recruitment events to promote Kingston and Sutton Councils to be employers of choice and support any traded services organisations as required
• Delivery: Be involved in delivering adhoc resourcing relating project work to meet the OD Strategy and enhancing the HR and OD service
• Delivery: Financial Duties
• Delivery: Year end procedure as required
• Delivery: Preparation of orders and identification of budget codes, if required
• Delivery: Maintain income and expenditure budget information as required
• Delivery: Provide support for audit inspections as required
• Employee Support Duties: Liaise with HR & OD team as appropriate
• Employee Support Duties: Liaise with other departments of Kingston and Sutton councils ie with respect to the recruitment process and for providing basic advice on HR policies
• Employee Support Duties: Create, maintain and update confidential staff records
• Employee Support Duties: Record staff absences as appropriate
• Employee Support Duties: Arrange temp/casual cover as required
• Employee Support Duties: Deliver training to others as directed
• Employee Support Duties: Provide support to the wider HR & OD teams as required
• Employee Support Duties: Proactively support temporary agency recruitment and HR Resourcing Advisors to provide an efficient and customer focused service to managers/schools and traded services organisations requiring temporary casual/zero hours/interim solutions through the Managed Service Provider
• Customer Services: Adhered to service standards and deliver excellent customer service
• Customer Services: Deal with customer queries in a timely manner
• Customer Services: Take accountability for customer enquiries
• Customer Services: Communicate to customers regarding progress, timescales and outcome of any enquiry and/or transactions received
• Customer Services: Building effective working relationships with hiring managers to complete the recruitment lifecycle
• Customer Services: Work towards meeting team service level agreements and service time to hire targets
• Data Management: Responsible for the management of significant information management systems
• Data Management: Responsible and accountable for producing appropriate data for analysis
• Data Management: Produce statistical information
• Any other duties as commensurate with the duties and responsibilities of the post

Equality and Diversity

• Embeds equity, equality, fairness and diversity into all aspects of team working and service delivery

Person Specification

Knowledge and Experience

Demonstrate experience of working within an Organisational Development/Human Resources/Payroll Transactional Services environment X X
Experience of completing tasks including one or more of the following specialist areas such as HR, Resourcing, Payroll or Pensions X X
Experience of identifying improvements in existing processes and systems X X
Experience of advising and supporting colleagues, managers, employees on the interpretation of employment related issues including specialist areas X X
Demonstrable experience of supporting and advising on end to end recruitment cycles, preferably including DBS, casual/agency workers, graduate and apprenticeships X X
Knowledge of statutory requirements eg sick pay, recruitment, maternity, paternity, pensions schemes, annual leave etc X X
Knowledge of Pension Regulations, Data Protection, Occupational entitlements and regulations etc X X

Qualifications/Training

Hold a recognised learning and development qualification/CIPD level 5 or demonstrable equivalent experience X X
Demonstrate up to date CPD including reading, research and training along with a commitment to personal and professional development. X X
Evidence of continuous professional development. X X

Skills and Personal Attributes

Able to demonstrate good numerical, verbal reasoning, literacy, technology and communication skills eg by qualification or testing X X X
Able to interpret HR Policies and Procedures, processes and employment legislation X X
Analytical skills, ability to accurately analyse and interpret data and identifying if procedures or processes can be improved X X
Ability to work quickly, accurately and to tight deadlines in order to meet SLA targets X X
Able to demonstrate experience and knowledge in the use of HR/Payroll ICT systems,, portals and packages ie Engage, Beeline, Ebulk or any other similar systems X X
Able to prioritise own workload X X

Personal Qualities and Attributes

Able to understand, interpret and apply employment legislation X X
Problem solving skills with the ability to balance risks and support managers to speedily recruit to vacancies X X
Able to manage conflicting priorities X X
Excellent customer service skills with a business solution focus X X
Excellent interpersonal skills and in particular the ability to articulate options available to recruiting managers X X
Flexible and adaptable to work across the function as required X X
Willing to be accountable for own achievements and delivery for objectives as allocated X X
IT literate in line with the requirements of the role and understanding of maximising digital technology to aid service improvement and self service X X