HR & Payroll Helpdesk Assistant

Lumina Energy; West Malling; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local authority-owned HR service provider in the UK is seeking an HR & Payroll Helpdesk Assistant. In this role, you'll provide first-line HR and payroll support, ensuring timely and accurate responses to queries. The ideal candidate has a good understanding of HR/payroll processes, is detail-oriented, and is proficient in MS Office. This permanent, full-time role offers a competitive salary and benefits, including 25 days annual leave, learning opportunities, and a comprehensive wellbeing programme.

Benefits

25 days annual leave plus birthday off

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

Wellbeing programme

Qualifications

• Understanding of employment legislation relevant to HR and payroll.
• High attention to detail and commitment to confidentiality.
• Confident IT user with strong MS Office skills.

Responsibilities

• Provide first-line HR and payroll support via phone, email, and live chat.
• Ensure accurate documentation and timely payments to employees.
• Maintain HR and payroll data across systems and personnel files.

Skills

Good understanding of HR/payroll processes

Attention to detail

Experience in MS Office

Proactive attitude

Job description

Location: Kings Hill / Hybrid

Salary/package: £24,309.07 per annum (+ £1000 Market Premium)

Contract type: Permanent

Hours: Full time, 37 hours per week

Looking to build your HR and payroll career with a trusted and supportive employer? Join HR Connect, part of the Commercial Services Group (CSG) and play a key role in delivering excellent service to thousands of employees across Kent and beyond.

Who we are

HR Connect, part of the Commercial Services Group (CSG) provide a full range of HR and payroll services to schools, academies and public sector organisations, combining professionalism, efficiency and a people-first approach.

Why this role matters

As aHR & Payroll Helpdesk Assistant, you’ll provide first line support to customers across our HR and payroll services, ensuring queries are handled promptly, accurately and with care. You’ll play a vital role in maintaining data integrity, supporting smooth pay runs and delivering excellent customer service that reflects HR Connects high standards.

What you’ll be doing

• Provide first-line HR and payroll support via phone, email and live chat in line with agreed SLAs.
• Ensure employees receive the correct documentation and are paid accurately and on time.
• Retrieve data and provide advice or solutions to resolve queries efficiently.
• Accurately update and maintain HR and payroll data across systems and personnel files.
• Build strong working relationships with internal and external stakeholders.
• Contribute to team knowledge sharing and continuous improvement initiatives.

What we’re looking for

• Good understanding of HR/payroll processes and employment legislation.
• High attention to detail and commitment to confidentiality.
• Confident IT user with experience in MS Office.
• Team player with a proactive, can-do attitude.
• Willingness to learn, adapt and contribute to a culture of continuous improvement.

What you’ll get in return

• Salary of £24,309.07 per annum
• 25 days annual leave, plus your birthday off
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive wellbeing programme
• Tailored learning and development support with real opportunities to progress

Why CSG?

Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.