HR & Payroll Assistant

Lumina Energy; West Malling; Hybrid; GBP 25,000; Part time

Job summary

A leading commercial services provider is looking for an HR & Payroll Assistant to join their team in West Malling. This part-time role (15 hours per week) offers a salary of £24,309.07 per annum (pro rata). Responsibilities include processing payroll, managing HR data, and providing customer support. The ideal candidate should have strong communication skills, attention to detail, and proficiency in IT systems. Benefits include annual leave, life assurance, and a pension scheme with an employer contribution.

Benefits

25 days annual leave plus birthday off

Life assurance cover

Pension scheme with 4% employer contribution

Discounts and health cash plan

Comprehensive wellbeing programme

Learning and development support

Qualifications

• Ability to manage workload under pressure and meet tight deadlines.
• Accuracy and confidentiality in all tasks.

Responsibilities

• Prepare, update and process payroll, pensions and HR data in line with regulations.
• Provide first-line support via phone, email, and live chat, resolving queries promptly.
• Keep up to date with legislation and contractual requirements.

Skills

Strong communication skills

High attention to detail

Customer-focused approach

Problem-solving skills

Proficiency in IT systems including Excel and Word

Job description

Location: Kings Hill /Hybrid

Salary/package:£24,309.07per annum (pro rata)

Contract type:Permanent Part time

Hours:Part time,15 hours per week

Join HR Connect, part of the Commercial Services Group (CSG)and play a key role in delivering exceptional HR and payroll services. This is a fantastic opportunity to develop your expertise in a dynamic, customer-focused environment.

Who we are3>

HR Connect is part of of Commercial Services Group, which is wholly owned by Kent County Council. We provide comprehensive HR and payroll solutions to a diverse customer base, ensuring compliance, accuracy and outstanding service.

Why this role matters

As an HR & Payroll Assistant, you will play a key role in supporting the HR Delivery Team to meet employer obligations under the Teachers’ Pensions Scheme. Your responsibilities ensure accurate employee payments, meticulous record keeping and exceptional customer service.

What you’ll be doing

• Prepare, update and process payroll, pensions and HR data in line with regulations and standards.
• Provide first-line support via phone, email and live chat, resolving queries promptly or escalating as needed.
  
• Keep up to date with legislation, employment checks, and contractual requirements to provide compliant advice.
  
• Implement and review office systems and practices, suggesting improvements where appropriate.
  
• Plan and organise your workload to meet deadlines and support multi-disciplinary working.
  
• Build and maintain strong relationships with internal teams and external customers.
• Ensure performance targets and service standards are consistently met.
  
• Complete mandatory training and uphold cyber security and data protection responsibilities.

What we’re looking for

• Strong communication skills and ability to build effective working relationships.
  
• High attention to detail, accuracy and confidentiality in all tasks.
  
• Ability to manage workload under pressure and meet tight deadlines.
  
• Customer-focused approach with problem-solving skills and initiative.
  
• Proficiency in IT systems, including Excel and Word.

What you’ll get in return

• Salary of £24,309.07 per annum (pro rata)
• 25 days annual leave, plus your birthday off (pro rata)
• Life assurance cover (4x salary)
• Pension scheme with 4% employer contribution
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive wellbeing programme
• Tailored learning and development support with real opportunities to progress

Why CSG?

Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.