HR Operations Team Leader

Select Lifestyles; West Bromwich; On-site; GBP 45,000 - 55,000; Full time

Job summary

A supportive community organization in West Bromwich is seeking an HR Operations Team Leader to oversee the full employee lifecycle and ensure compliance. The role requires strong UK employment law knowledge and experience in leading HR teams. This position offers opportunities for training, development, and a competitive benefits package including 25 days annual leave and a pension scheme.

Benefits

Opportunities for training and personal development

25 days annual leave + bank holidays

Company pension scheme

Long-service recognition and staff benefits

Qualifications

• Strong knowledge of UK employment law and HR best practices.
• Proven experience in leading or managing a team.
• Excellent attention to detail and organisational skills.

Responsibilities

• Lead the effective day-to-day delivery of core HR Operations.
• Manage the HR operations team supporting their professional growth.
• Implement improvements to HR processes and administrative workflows.

Skills

UK employment law knowledge

Team management experience

Attention to detail

Organisation and time management

Proactive mindset

Experience with HR systems (HRIS)

Education

CIPD Level 5

Job description

Job Title: HR Operations Team Leader

Location: West Bromwich

Salary: Competitive

Job Type: Full-time, Permanent

About us

Established in 2007, Select Lifestyles Limited provides support to adults with learning disabilities and complex needs within our residential homes, supported living schemes and day centres across the West Midlands.

About the Role

As our HR Operations Team Leader you will be responsible for delivering a high-quality, compliant, and people-centred HR operations. You will oversee the full employee lifecycle, ensuring that our processes are efficient, consistent, and contribute to an exceptional employee experience. Leading the HR operations team, you will collaborate closely with colleagues across Payroll, HR Business Partnering, Training, and Systems to implement best practices, support organisational objectives, and maintain compliance across our regulated social care services.

Please note that this position is fully onsite with no hybrid or remote work options. Candidates therefore must be a commutable distance from West Bromwich to be considered.

Key Responsibilities

• Lead the effective day-to-day delivery of core HR Operations, including onboarding, contract generation, contractual changes and offboarding.
• Ensure that all employee records, right-to-work documentation, and DBS are accurate, up-to-date, and compliant.
• Oversee the organisation's readiness for internal audits and external inspections (e.g., CQC), with a strong focus on safer recruitment standards.
• Allocate and monitor workloads to ensure the timely, accurate delivery of HR services across all stages of the employee lifecycle.
• Manage the HR operations team, supporting professional growth through coaching and development.
• Foster a collaborative team culture focused on service excellence and continuous improvement.
• Identify and implement improvements to HR processes, documentation, and administrative workflows to improve accuracy and support operational efficiency.
• Ensure effective and efficient use of HRIS, including the optimisation of onboarding workflows, automation features, and data quality management.
• Develop clear guidance materials and SOPs to ensure scalable, consistent, and compliant HR service delivery.
• Review and improve HR processes to support operational efficiency, consistency, and employee experience.
• Contribute to cross-functional people projects such as onboarding redesign, policy development, and employee engagement initiatives, supporting continuous improvement across the HR function.

About you

Essential

• CIPD Level 5.
• Strong working knowledge of UK employment law and HR best practice.
• Proven experience leading or managing a team.
• Excellent attention to detail.
• Organisation and time management skills.
• Experience with HR systems (HRIS).
• Proactive, solution focused mindset.

Desirable

• Experience in the social care, healthcare, or voluntary sector.
• Familiarity with CQC and safer recruitment practices.
• Experience improving or rolling out new HR processes and HRIS.

NB: This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out other duties in keeping with the nature of the post as directed by and agreed with their manager.

Benefits

• Opportunities for training and personal development
• 25 days annual leave + bank holidays
• Company pension scheme
• Long-service recognition and staff benefits
• The opportunity to make a real impact across services that support individuals with learning disabilities and complex needs

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: HR Manager, HR Coordinator, HR Specialist, Employee Relations, HR Team Lead, Human Resources Manager, HR Business Partner, Recruitment Lead, HR Compliance, People Operations, may also be considered for this role.