HR Operations Team Leader

Element Recruitment Ltd; Shaftesbury; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A recruitment agency is seeking an HR Operations Team Leader to oversee People Operations and Onboarding Administrators. This role involves supervising the team, ensuring smooth onboarding processes, and compliance with HR policies. Ideal candidates will have experience in HR administrative processes and strong organizational skills. The position offers a salary of up to £45,000 with benefits, and a hybrid work model.

Benefits

Up to £45,000 salary

4 days working from home, 1 day in office

Benefits package

Qualifications

• Experience of supervising or coaching others in a People Ops/administrative environment.
• Good working knowledge of HR administrative processes.
• Familiarity with HR systems and ticketing platforms.

Responsibilities

• Provide day-to-day supervision to HR Administrators and Onboarding team.
• Allocate and monitor workloads for timely delivery of tasks.
• Act as the first point of escalation for queries and issues.

Skills

Supervising or coaching others

HR administrative processes

GDPR understanding

Process improvement

Tools

HR systems

Ticketing platforms

Job description

Do you have a background in HR and people management?

Element Recruitment are partnering with a business who are going through an exciting growth period and are recruiting for HR Operations Team Leader (HRTL) in a newly created role. As HRTL, you will provide day-to-day leadership and operational oversight of the People Operations and Onboarding Administrators responsible for onboarding employed staff and managing employee lifecycle changes. The role ensures that requests via the People Ops ticketing system are processed accurately and efficiently, onboarding is delivered smoothly, and the team provides a consistent and high-quality HR service.

This is an excellent opportunity during a particularly exciting time for the business.

• Up to £45,000 + Benefits
• 4 days working from home, 1 day in the office
• Based in Wiltshire

Duties include:

• Provide day-to-day supervision, guidance, and support to the HR Administrators and Onboarding team
• Allocate and monitor workloads to ensure timely and accurate delivery of onboarding, employee lifecycle changes, and ticket resolution.
• Act as the first point of escalation for queries, issues, or complex cases within the stream.
• Hold regular check-ins with team members to review progress, provide feedback, and support development.
• Support the reduction of avoidable admin errors by embedding clear processes and checks.
• Ensure compliance with data protection, safeguarding, and internal People policies in all admin activity.

You will need:

• Experience of supervising or coaching others in a People Ops/administrative environment (formal line management desirable but not essential).
• Good working knowledge of HR administrative processes, including onboarding and employee lifecycle activities.
• Familiarity with HR systems and ticketing platforms.
• Understanding of GDPR and handling of sensitive employee data.
• Experience of process improvement in an HR or operations setting (desirable).

Sound like you? Apply now?