HR Operations Team Lead

Robert Walters; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment agency is seeking an HR Operations Team Lead based in Manchester. This permanent role involves leading and developing a high-performing HR team, enhancing service excellence, and managing complex HR requests. The ideal candidate will possess strong leadership, communication, and stakeholder management skills. This position offers a hybrid work setup, requiring three days in the office each week. Join a company committed to an inclusive culture and impactful client outcomes.

Qualifications

• Proven HR Operations leader with a strong record.
• Ability to grow and develop high-performing teams.
• Global experience across diverse regions.

Responsibilities

• Lead and develop a high-performing HR team.
• Track and analyse metrics for process improvements.
• Manage escalations and complex HR requests.
• Promote HR self-service tools and support transactions.
• Identify trends and recommend operational improvements.

Skills

Leadership and coaching skills

Stakeholder management

Process improvement

Communication skills

Results-oriented

Job description

HR Operations Team Lead
Location: Manchester with travel to London and offsite
Role Type: Permanent
Work Setup: Hybrid - 3 days in office (Tuesday to Thursday)
Who We Are

Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally.

What you'll do:

• Lead, hire, and develop a high-performing team, while overseeing HR & TA operations, ensuring efficiency and service excellence.
• Track and analyse metrics to drive process improvements and enhance delivery.
• Manage escalations and complex HR requests, ensuring timely resolution.
• Promote HR self-service tools and support complex transactions.
• Communicate process updates to HR and business leaders.
• Identify trends, recommend operational improvements, and contribute to special projects as needed.

What you bring:

• Experienced HR Operations leader with a strong record of success, including process improvement and developing HR and TA functions to support organisational growth.
• Strong leadership and coaching skills, with a proven ability to grow and develop high-performing teams.
• Excellent communicator with strong stakeholder management and influencing skills, supported by global experience across diverse regions.
• Results-oriented, focused on initiatives that deliver maximum impact.

What's Next:

If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.