HR Operations Partner (FTC)

SquareTrade; City Of London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading service innovation company in London is seeking an HR Operations Partner to manage HR processes and ensure compliance. The ideal candidate has over 5 years of HR operations experience and strong organisational skills. This role will support the HR team in a hybrid work model, allowing for both office and remote work. Key qualifications include a CIPD Level 5/7 certification and knowledge of HR systems.

Qualifications

• 5+ years of experience in HR operations or HR generalist roles.
• CIPD Level 5/7+.
• Exceptional organisational skills and attention to detail.
• Experience in a fast-paced, high-growth environment.

Responsibilities

• Serve as the primary point of contact for HR operational matters.
• Maintain accurate and up-to-date employee records.
• Partner with payroll and finance to ensure data accuracy.
• Support implementation of HR systems.
• Assist with HR compliance initiatives.

Skills

HR operations experience

CIPD Level 5/7

HR systems knowledge

Employment legislation

Organisational skills

Microsoft Excel

Microsoft Word

Interpersonal skills

Tools

HRIS

Job description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London.We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

The HR Operations Partner plays a critical role in delivering efficient, accurate, and compliant HR services that support the full employee lifecycle. This role is responsible for ensuring the smooth execution of core HR processes, maintaining data integrity across HR systems, and driving operational excellence within the HR function. By acting as a central point of coordination for HR operations, the HR Operations Partner enables the broader HR team to deliver on strategic initiatives while ensuring consistent and positive employee experience.

• Serve as the primary point of contact for HR operational matters, ensuring smooth execution of HR processes including onboarding, offboarding, employee changes, and HRIS updates.
• Maintain accurate and up-to-date employee records in accordance with legal requirements and company policies.
• Partner with payroll, finance, and other cross-functional teams to ensure data accuracy and timely processing of employee information.
• Support the implementation, maintenance, and optimisation of HR systems (e.g., HRIS, performance management, time tracking).
• Assist with HR compliance initiatives, including audits, policy reviews, and employment law updates.
• Develop and refine HR processes and standard operating procedures to improve efficiency and service delivery.
• Generate reports and analytics for workforce metrics, headcount tracking, and compliance purposes.
• Act as a trusted advisor to managers and employees on HR operational policies and procedures.
• Coordinate and support employee engagement programs, recognition initiatives, and internal communications in close collaboration with the HRBP team.

Qualifications

• 5+ years of experience in HR operations or HR generalist roles.
• CIPD Level 5/7 +
• Strong knowledge of HR systems and tools.
• Solid understanding of employment legislation and HR best practices.
• Exceptional organisational skills and attention to detail.
• High level of proficiency in Microsoft Excel.
• Solid skills in Microsoft Word and Powerpoint.
• High level of integrity, confidentiality, and professionalism.
• Excellent communication and interpersonal skills.
• Experience working in a fast-paced, high-growth, or global environment.
• Familiarity with data privacy regulations and global HR operations.
• Experience with payroll is an advantage
• Experience working in multiple European geographies – especially any of Spain, Belgium, Norway as well as the UK – is an advantage.

Additional Information

• We work in a hybrid model: 3 days in the office, 2 days from home.
• All your information will be kept confidential according to EEO guidelines.
• The Team: http://www.squaretrade.com/leadership
• SquareTrade is an Equal Opportunity Employer