HR Operations Partner

Manchester Arndale; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading facilities management company in London seeks an experienced HR professional to support a strategic healthcare contract. You will design and deliver HR training, manage compliance with processes, and foster a collaborative culture, while working closely with the management team. The ideal candidate has a strong background in industrial relations and is working towards or has CIPD Level 5.

Qualifications

• Experience in a dynamic HR role focusing on industrial relations.
• Proven record in managing complex HR matters and case management.
• Ability to design HR training programs.

Responsibilities

• Partner with management to support HR initiatives.
• Design and deliver HR training to improve management capability.
• Ensure compliance with HR processes and legislative changes.
• Act as a role model for HR best practices and the company values.

Skills

Stakeholder management

HR training delivery

Industrial relations

Education

CIPD Level 5 or above

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Days of Working: This role is based out of Bethlem Royal Hospital, Beckenham - 30 hours per week. There is flexibility around these hours e.g. 4 days per week (7.5 hours each day) or 5 days per week (6 hours per day).

OCS is seeking a dynamic and experienced HR professional to support a strategically important healthcare contract in the London area. Experience of building collaborative relationships with Trade Unions is essential. A consistently strong and passionate approach to HR delivery is required with experience of working in a matrix organisation. If you think these attributes and experience describe you, we would love you to apply.

You will partner the Account Director and their operational management team whilst reporting into the HR function. You will also support the OCS TRUE values and model inclusive working practices. You will be responsible for designing and delivering management training initiatives to drive up the people management capability within the contract.

Key Responsibilities you will have:

• Design and deliver face to face on essential and desirable HR topics to managers within the contract
• Support the HR Advisory team with ‘in person’ HR support for high risk cases and act as a point of escalation where HR processes are not adhering to process or taking too long to complete
• Design and deliver HR processes within the contract to ensure the end to end colleague lifecycle is positive and efficient
• Support the contract senior management team in driving a collaborative, professional, harmonious, respectful culture consistent with the values of OCS, and those of the client
• Support the Head of HR with HR projects such as driving improvement in colleague turnover, colleague engagement initiatives, talent and succession planning and workforce management
• Deliver bespoke HR support to contract, supporting the Account Director with their people agenda
• Support the business with high profile change projects as directed by the Head of HR or Account Director
• Keep up to date with legislative changes to ensure guidance to managers and leaders is safe and compliant
• Attend all contract leadership meetings and Public FM HR team meetings to deliver appropriate HR support and act as a conduit to the central HR function where issues or queries arise. Take responsibility for actions resulting from these meetings
• Act as a role model for other colleagues by living the OCS TRUE values and those of the client, calling out inappropriate or irresponsible behaviour and ensuring the correct processes are adhered to at all times to promote fairness and equality.

Qualifications & Skills

Necessary

• Tenure in an industrial relations role either directly or indirectly
• Proven success in supporting complex HR matters in a fast paced, low margin business.
• Evidence of purposeful design and delivery of HR training impacting on the quality of ER case management
• Stakeholder management experience - working with managers at all levels to deliver HR processes.
• Working towards or prepared to work towards CIPD Level 5 or above.

Desirable

• Experience negotiating exits and settlement agreements. Experience with Employment Tribunal litigation; and an understanding of the process.
• Business unit / industry experience.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.