HR/Operations Manager

Summercroft Surgery; Orpington; On-site; GBP 40,000 - 55,000; Full time

Job summary

A healthcare practice in Orpington seeks an experienced HR professional to lead operations and manage both clinical and administrative staff. Applicants should have substantial experience in a GP setting and be able to demonstrate strong interpersonal skills along with a proactive approach. The role involves policy maintenance, staff training, and managing compliance with regulatory standards.

Qualifications

• Minimum 5 years of HR experience in GP setting preferred.
• Proactive and adaptable approach to HR responsibilities.
• Strong influencing skills and relationship-building capabilities.

Responsibilities

• Lead and manage the clinical and administrative staff.
• Devise and maintain Practice policies.
• Manage recruitment, retention, training, and performance.
• Oversee risk management processes.
• Develop positive relationships with patients.

Skills

Interpersonal skills

HR information systems

Compliance knowledge

Microsoft Office competence

Problem-solving skills

Business acumen

Education

Degree-level qualification or equivalent experience

CIPD qualified (Level 5 or above preferred)

Masters degree in human resources management or related discipline

Tools

EMIS

Docman

Accurx

Job description

Summercroft Surgery is seeking anexperienced and proactive HR professional to take a lead role within the Practiceand ensure the smooth operation of the Practice on a daily basis.

Main duties of the job

Leadand manage the clinical and admin staff to implement the partnersdecisions.Deviseand maintain Practice policies and ensure compliance with them.

About us

Weprovide high quality healthcare to our 9700 patients.

Weare a happy and friendly Practice with 3 partners, 5 salariedGPs and amulti-disciplinary team to give us a healthy clinician to patient ratio.

Locatedin Farnborough,Kent

.Weare part of Five Elms Primary Care Network.

HighQoF achievement.

Weconsider ourselves forward-thinking and quick to adapt to changes.

Job responsibilities

Leadand manage the clinical and administrative staff to implement the partnersdecisions.

Deviseand maintain Practice policies and ensure compliance with them.

Overallaccountability for recruitment and retention of staff, as well as their ongoingtraining, development, performance management and welfare.

Driveand monitor performance management, appraisal, and talent development.

Leadon employee relations, ensuring fair and consistent application of policies andprocedures

Supportmanagement and organizational development.

Overseerisk management processes, including compliance with CQC, H&S legislation,and all contractual, ICB, statutory and regulatory obligations.

Maintainand develop positive relationships with patients, organizing patientparticipation, and managing complaints

Oversee the maintenance, safety, and operationalefficiency of the building and facilities

Liaiseand attend meetings with our PCN, ICB, community services, suppliers and otherexternal stakeholders and feedback salient points and actions.

This list is not exhaustive butabove all the successful applicant must have a thirst for knowledge and attentionto detail to manage a wide range of HR and operational responsibilities.

Although we are primarily looking for someone with substantialexperience in a GP setting (at least 5 years) we will consider applicants withless than this, but with evidence of advanced skills in the above or experiencein other senior HR management roles.

Person Specification

Qualifications

• Extensive general HR experience gained within a healthcare or service-based environment
• Degree-level qualification or equivalent experience
• CIPD qualified (Level 5 or above preferred)
• Strong interpersonal and influencing skills with the ability to build trusted relationships across all levels
• Proactive, adaptable, and solution-focused approach
• Competence in Microsoft Office and HR information systems
• Experience of CQC, H&S, statutory and regulatory compliance
• NHS/Primary care/General Practice/PCN experience
• Experience working within NHS or Primary Care frameworks
• Business acumen related to workforce planning
• Masters degree in human resources management or related discipline
• Experience with EMIS, Docman and Accurx.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.